Senior Service Delivery Manager

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Bristol; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading community organization is seeking a Senior Service Delivery Manager in Bristol. The role involves managing multiple projects and client relationships, ensuring high service delivery standards. Candidates should have proven experience in client-facing roles with strong interpersonal and project management skills. Flexible work options are available. This role offers health and wellbeing benefits, making it ideal for those looking for a balanced work culture.

Benefits

Flexible work

Health and wellbeing rewards

Share purchase scheme

Qualifications

• Proven experience in client facing roles.
• Strong commitment to accuracy and attention to detail.
• High levels of computer literacy.

Responsibilities

• Managing multiple projects and change requests simultaneously.
• Developing understanding of clients' business environments.
• Building and maintaining strong client relationships.

Skills

Client relationship management

Interpersonal skills

Project management

Attention to detail

Problem solving

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Key responsibilities: Managing multiple projects and client relationships

Qualifications: Proven experience in client facing roles

Rewards: Flexible work and health and wellbeing benefits

Location: Bristol (Hybrid)

In this position, you’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

We have a fantastic opportunity for a Senior Service Delivery Manager to join our team. You will be the primary point of contact for the delivery of allocated work, managing predominantly external client engagements alongside internal projects. You’ll play a key role in ensuring services are delivered to a high standard, on time, and in line with client expectations.

Previous experience within the print and communications industry, or knowledge of the utilities, finance, or wealth sectors, would be advantageous.

A role you will love

As a Senior Service Delivery Manager, you will be a trusted representative of Computershare, demonstrating exceptional service delivery through effective client liaison and project management, while working closely with internal CCS teams. You will be responsible for exceeding agreed service standards, client satisfaction measures, and Net Promoter Score (NPS) targets across your assigned client portfolio.

Some of your key responsibilities will include:

• Managing multiple projects and change requests simultaneously
• Developing a strong understanding of your clients’ business environments and objective
• Budget ownership and financial management
• Building and maintaining strong client relationship
• Managing invoicing and debt processes

What will you bring to the role?

As a Senior Service Delivery Manager, you will bring proven experience in a client facing role, with strong interpersonal skills and the ability to communicate confidently and diplomatically with clients, internal business partners, and key stakeholders at all levels.

You will also demonstrate:

• A strong commitment to accuracy and attention to detail
• High levels of computer literacy, including Word, Excel, and PowerPoint
• Flexibility and resilience, with the ability to perform effectively in a high pressure, deadline driven environment
• Excellent written and verbal communication skills
• The ability to quickly learn and use multiple systems, software programmes, and application
• A proactive approach to learning, with the willingness to adapt to new tools and technologies
• Strong problem solving skills, with a continuous improvement mindset

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!