Senior Support Worker

Keys Group; Newport; On-site; GBP 24,000 - GBP 28,000; Full time

Job summary

A leading care provider in Newport seeks an experienced Senior Support Worker to establish high standards of care in their new residential home. The role includes mentoring Support Workers, creating individualized care plans, and ensuring compliance with care regulations. The ideal candidate will have strong leadership skills, good communication abilities, and a commitment to person-centered care. This position offers competitive pay, career development opportunities, and additional perks like a pension scheme and employee discounts.

Benefits

5.6 weeks of annual leave

Paid DBS check

Career development opportunities

Wellbeing hub access

Discount scheme

NEST Pension Scheme

Referral bonus

Comprehensive onboarding program

Qualifications

• Experience in a care setting, particularly with individuals with brain injuries.
• Strong leadership skills and ability to mentor and supervise.
• Good communication skills to interact effectively with families and healthcare professionals.

Responsibilities

• Lead and supervise a team of Support Workers.
• Assess and create individualized care plans.
• Maintain compliance with care standards.
• Coordinate healthcare appointments and medication administration.

Skills

Leadership

Empathy

Communication

Crisis Management

Education

QCF qualifications

Job description

Package Description

JOB ROLE: Senior Support Worker

LOCATION: Newport (NP19)

About Summer Hill Avenue:
We’re thrilled to introduce Summer Hill Avenue, a brand-new residential care home opened in 2025. Nestled in the heart of Newport, Summerhill Lane will provide high-quality accommodation and support for up to 12 adults with Acquired Brain Injuries and Neurological Conditions. As a new service, we are setting the standard for compassionate, personalized care, and creating an environment where residents can thrive, develop, and lead fulfilling lives.

At Summerhill Lane, we believe in a person-centered approach that focuses on each individual’s unique goals and aspirations. We work closely with families, carers, and healthcare professionals to create tailored support plans that foster independence and enhance well-being.

About the Role

As a Senior Support Worker, you’ll play a vital role in establishing a high standard of care, working alongside a dynamic team to support individuals and their families in every aspect of daily life. Your leadership will help us deliver a compassionate, person-centered approach to support.

This is an exciting opportunity for an experienced Senior Support Worker to take a leadership role at our brand-new service. You will be responsible for overseeing the day-to-day care delivery, supporting and mentoring a team of Support Workers, and ensuring each individual receives personalized care that helps them live independently and comfortably.

As a Senior Support Worker, you will be involved in the day to day support and routine of the people within the service including:

• Lead by example, delivering hands-on support to residents and ensuring they receive high-quality care tailored to their individual needs.
• Supervise and mentor a team of Support Workers, providing guidance and support as they carry out their duties.
• Take responsibility for assessing and creating care plans in collaboration with residents, families, and healthcare professionals.
• Ensure compliance with care standards and regulations, maintaining the safety and well-being of everyone in the service.
• Develop and implement activities that support residents’ personal development, independence, and emotional well-being.
• Coordinate care needs, including assisting with healthcare appointments, administering medication, and providing personal care where necessary.
• Maintain effective communication with residents, their families, and healthcare teams to ensure a collaborative approach to care.

Why Join us:

• Annual Leave - Enjoy 5.6 weeks of annual leave inclusive of 8 public holidays.
• DBS Check Paid - Your Enhanced DBS check, is fully covered by Keys Group, along with any required renewals.
• Qualifications & Career Development - Unlock your potential with our support! We offer a variety of QCF qualifications, providing opportunities for professional growth and opening doors to further career advancement.
• Circle - Your hub for wellbeing, engagement and discounts. From tailored exercise advice and healthy eating tips to counselling and savings on everyday purchases, Circle has you covered.
• Amazing Discount Scheme- at High Street retailers, days out, gifts, holidays and even when buying a car, available via a Blue Light card that you will have access to as a Health and Social Care Employee
• NEST Pension Scheme - Save for your retirement with a matched contribution of up to 3% from Keys Group.
• Fair & Competitive Pay - At Keys Group, we pride ourselves on fair and competitive pay. As a Real Living Wage Employer, we ensure fair pay for all, with enhanced pay scales that transparently recognise your qualifications and experience.
• £500 Referral Bonus - Refer talented individuals to Keys Group and split a £500 bonus when they successfully join and complete their probation.
• Full Induction & Introductory Programme - Begin your journey with a paid-for comprehensive onboarding to set you up for success.

About Keys Group

Keys Group supports over 2,500 individuals across its three divisions: Accomplish, providing specialist residential, supported living, and accommodation for adults with learning disabilities, autism, mental health needs, and brain injuries; Keys, offering education and care for children and families through schools, children’s homes, supported accommodation, and family assessment centres; and Peak, delivering indoor and outdoor adventure activities across four UK centres, including bespoke education programs and confidence-building activities like bushcraft, climbing, and canoeing.

Keys Group are very proud to have signed the Armed Forces Covenant that means we have made a commitment to welcoming service personnel, veterans and military families into the group. We are delighted to have veteran friendly policies, offer a Veterans Peer Support Network within our teams and are able to offer Military Awareness and support to our colleagues.

As part of our commitment, we will offer a guaranteed interview to current and former service personnel providing that they meet the criteria of the role that they are applying for. If you feel that you meet the criteria for this, please ensure that you have your military experience detailed on your CV for one of our resourcing team to get in touch.

Apply now and one of our team will be in touch to discuss how you can begin your rewarding career - No agencies please

Please note that due to the vulnerable nature of the people that we support, all applicants must be over the age of 18