Casino Operations Manager — Lead 24/7 Excitement

Rank Group; City of Edinburgh; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading casino operator in Edinburgh is seeking a Gaming Operations Manager to ensure smooth operations and enhance customer experience. The role involves overseeing all gaming activities, collaborating on business plans, and fostering a culture of excellence among the team. Candidates should have previous casino management experience and a current PML License. This position promises a competitive salary and a supportive work environment focused on both individual and team success.

Benefits

Competitive salary

Team competitions and bonuses

Supportive induction process

Opportunities for personal growth

Inclusive workplace culture

Qualifications

• Proven casino management experience and knowledge of UK gaming activities.
• Current PML License is required.
• Ability to lead a team and communicate goals effectively.
• Strong customer service focus and experience delivering first-class experiences.
• Inclusive leadership style recognizing individual team members.
• Experience with EDD and RG conversations with customers for compliance.

Responsibilities

• Oversee all gaming activities within the casino, ensuring effectiveness and regulatory compliance.
• Collaborate with the General Manager on the Grosvenor Business Plan.
• Foster a culture of excellence and high standards of customer service.

Job description

A leading casino operator in Edinburgh is seeking a Gaming Operations Manager to ensure smooth operations and enhance customer experience. The role involves overseeing all gaming activities, collaborating on business plans, and fostering a culture of excellence among the team. Candidates should have previous casino management experience and a current PML License. This position promises a competitive salary and a supportive work environment focused on both individual and team success.