Operational Support Analyst

APCOA PARKING UK; Wigan; On-site; GBP 33,000; Full time

Job summary

A leading parking management company is hiring an Operational Support Analyst to join their Wigan office. This full-time role entails analyzing operational data, ensuring compliance with regulations, and collaborating with internal teams. Ideal candidates will possess excellent analytical and communication skills, with a preference for those experienced in the parking or facilities management sector. This position supports a motivating work environment focused on continuous improvement and operational efficiency.

Qualifications

• Proven track record of interpreting data and creating reports.
• Experience within the parking or facilities management sector is preferred.
• Comfortable working to tight deadlines with high accuracy.

Responsibilities

• Monitoring and analyzing daily operational data.
• Communicating discrepancies with recommendations.
• Collaborating with internal stakeholders for performance maintenance.
• Providing recommendations to assist in scheduling.
• Troubleshooting operational issues and ensuring compliance.

Skills

Operational data analysis

Communication skills

Problem-solving skills

Organizational skills

Attention to detail

Job description

Overview

Operational Support Analyst - Full Time - 42 hours per week - £33,000 Per Annum

Do you have experience working in operations? Do you have a keen eye for detail? APCOA are looking to recruit an Operations Support Analyst to join the PAC business. Based in our Wigan office, this is a key role within the department and will contribute to improving key department metrics in revenue generation, customer satisfaction and operational efficiencies. Reporting to the General Manager, the Operations Support Analyst will provide operational support to the department through continual monitoring of systems, data analysis and process optimisation.

This role is office based working Monday - Friday 9am - 5.30pm

Responsibilities

• Monitoring and analysis of daily operational data – communicating any discrepancies with potential recommendations.
• Work with the operations department to ensure that solution functionality meets the business requirement.
• Provide regular ad-reporting as required by stakeholders within the department.
• Collaborate with various internal stakeholders to ensure operational performance is maintained, by communicating relevant information.
• Utilising data, provide recommendations to assist in scheduling.
• Ensure that equipment uptime levels are maintained at the required business standard.
• Proactively identify operational issues, troubleshooting and resolving where appropriate.
• Work closely with the General Manager to identify areas of improvement.
• Ensure business and sector regulations are adhered to at all times.

Qualifications

Possessing excellent organisational and communication skills, the successful candidate will have a proven track record of interpreting data and creating reports that are essential to a business operation, ideally within the parking or facilities management sector.

Demonstrating strong problem-solving skills with a strong attention to detail, you will be comfortable working to tight deadlines whilst maintaining a high degree of accuracy in your work.

Does this sound like you? Click "apply" today and one of our team will be in touch shortly.

About APCOA / Equal Opportunity

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.