Control Room Operative

cks-productions | Tonstudio und Audioagentur; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading parking solutions provider in Wigan is seeking a Control Room Operative to join their customer service team. You will handle inbound calls and ensure high accuracy in responses while maintaining service standards. Excellent customer service and communication skills are crucial. Training will be provided, and you'll work 3 days on and 3 days off, with a salary of £24,444.40 per annum. This role emphasizes a supportive work environment with development opportunities.

Benefits

Employee of the month award scheme

Pension scheme

Employee discount

Qualifications

• Experience in the parking industry is desirable but not essential.
• Ability to absorb new information and work with minimum supervision.

Responsibilities

• Take inbound telephone calls and respond to email enquiries.
• Ensure accuracy and attention to detail in information provided.
• Assist with the Irish Clamp release.

Skills

Excellent customer service skills

Effective listening

Excellent written and verbal communication skills

Ability to multitask

Job description

The Role

Are you confident handling calls and live situations? Do you deliver great customer service every time? Ready to make a real impact from day one?

As a market leader in the Parking industry, we pride ourselves on offering tailor‑made solutions to our clients. We have award‑winning learning and development teams. Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1% of UK companies.

We are looking for highly customer‑focused individuals to join our existing customer service team in Wigan. As a Control Room Operative, you will provide professional and helpful responses to customers whilst maintaining the highest service standards.

Shift Pattern

Working 3 days out of 7 – inclusive of weekends.

3 x 12 hour shifts, 3 days off and this will repeat.

Working hours between 8 AM – 8 PM.

1 hour lunch, 2 x 20 minute break.

What You'll Do

• Take inbound telephone calls
• Respond to email enquiries
• Take intercom calls
• Ensure the accuracy of information provided is paramount
• Certify accuracy and a high attention to detail, assisting with the Irish Clamp release

What You'll Bring

• Excellent customer service skills
• Effective listening to build rapport with our customers
• Be able to respond to enquiries in a professional manner
• Excellent written and verbal communication skills
• Ability to absorb new information
• Ability to multitask and adapt
• Able to work with minimum supervision
• Experience of working in the parking industry is desirable but not essential
• Full accredited training will be provided to all successful candidates

What We Will Offer You

• £24,444.40 per annum
• 38.5 hours per week – 3 on 3 off
• Employee of the month award scheme
• Pension scheme
• Employee discount

Must be 18 or over to apply

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.