Night Front Desk Specialist: Guest Service & Night Audit

Ehg Careers; Broadland; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading hotel group in Broadland is seeking an experienced Nights Guest Services Agent to deliver exceptional customer service and manage hotel operations at the Holiday Inn Express in Norwich. Responsibilities include managing check-ins, running the night audit, and maintaining a welcoming environment. Ideal candidates should have prior hotel experience and excellent communication skills. This position offers various employee benefits including discounted hotel stays and comprehensive health plans.

Benefits

Discounted hotel rooms

Employee assistance program

Health plan

Life insurance

Complimentary meals on duty

Qualifications

• Previous hotel experience as a Front Office Team Member or similar.
• Understanding of food safety.
• Ability to work night shifts.

Responsibilities

• Create a warm welcome for guests.
• Ensure smooth check-in and check-out processes.
• Manage reception, kitchen bar, and restaurant coverage.

Skills

Customer service skills

Communication skills

Organisational skills

Microsoft Office proficiency

Job description

A leading hotel group in Broadland is seeking an experienced Nights Guest Services Agent to deliver exceptional customer service and manage hotel operations at the Holiday Inn Express in Norwich. Responsibilities include managing check-ins, running the night audit, and maintaining a welcoming environment. Ideal candidates should have prior hotel experience and excellent communication skills. This position offers various employee benefits including discounted hotel stays and comprehensive health plans.