Care Coordinator

Westwood Care Group; United Kingdom; Hybrid; GBP 22,000 - GBP 28,000; Full time

Job summary

A home care service provider is seeking an Out of Hours Care Co-ordinator to support clients in their homes. The ideal candidate will have a passion for high-quality care, a full UK driving licence, and at least 2 years of experience in care. Responsibilities include working a rota that covers evenings and weekends, managing out-of-hours calls, and ensuring effective delivery of services. A competitive salary and various benefits are offered, along with full training.

Benefits

Paid first-class induction to Health and Social Care

Employee of the month scheme

Loyalty awards from 1 year of service

Pension scheme

Competitive salary

Unlimited recommend-a-friend scheme

Qualifications

• Full UK driving licence required.
• At least 2 years of care experience preferred.
• Passion for delivering high standards of care.

Responsibilities

• Ensure safe and effective delivery of care to service users.
• Work evenings, weekends, and bank holidays on a rota basis.
• Maintain positive relationships with service users and families.

Skills

Problem-solving

Prioritisation

Initiative

Education

NVQ Level 2 in Health and Social Care

Willingness to pursue a Diploma Level 3

Job description

Out of Hours Care Co‑ordinator

Location: Must live within a 20‑minute drive of Hull. Working from home (online) favourable.

About the role: You will support people in their own homes outside office hours, providing care and support, answering calls, and working on a rota that includes evenings, alternate weekends and bank holidays.

Responsibilities

• Ensure safe and effective delivery of care and support to all service users outside of office hours.
• Work evenings, alternate weekends, and bank holidays on a rota basis.
• Maintain positive relationships with service users, families, and professionals.
• Receive out‑of‑hours calls from service users, families, colleagues and respond appropriately.
• Resolve issues, record accurate notes and take action in line with organisational policies.
• Deliver care and support to service users at short notice to meet demand.
• Provide accurate information during daily hand‑overs to ensure a seamless service.
• Monitor our call alert system to confirm that all care calls have been received and staff have arrived safely and on time.

Benefits

• Paid first‑class induction to Health and Social Care.
• Employee of the month scheme and of the year (voucher awards).
• Loyalty awards from 1 year of service.
• Pension scheme.
• Competitive salary.
• Unlimited recommend‑a‑friend scheme.

Requirements

• Full UK driving licence.
• NVQ Level 2 (or above) in Health and Social Care, and willingness to pursue a Diploma Level 3.
• At least 2 years care experience (experience in an on‑call role not essential, full training will be provided).
• Passion for delivering high standards of care and support in people’s own homes.
• Strong prioritisation, problem‑solving, and initiative.

Full training will be provided. This role is not an exhaustive list of duties; a full job description is available upon request. If you feel you have the skills and experience we are looking for, please apply below.