Care Coordinator

Muve Homecare Ltd.; Birmingham; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A care services provider in Birmingham seeks a Care Coordinator responsible for planning and coordinating care services. The role includes managing staffing rotas, supporting with care planning, and ensuring compliance with regulatory standards. Ideal candidates will have experience in care coordination, strong organizational skills, and a solid understanding of safeguarding procedures. The position offers a chance to provide high-quality support and improve service user satisfaction.

Qualifications

• Previous experience in care coordination or a senior care role.
• Strong understanding of safeguarding and care planning.
• Ability to manage rotas and scheduling effectively.

Responsibilities

• Plan and coordinate care services to ensure high support standards.
• Create and update care rotas to maintain service coverage.
• Support with assessments and care plans for service users.

Skills

Organisational skills

Interpersonal skills

Communication skills

IT literacy

Tools

Care management systems

Rota systems

Job description

The Care Coordinator will be responsible for the effective planning, coordination, and monitoring of care services to ensure high standards of support are delivered. They act as the central point between staff, service users, families, and external professionals, ensuring continuity of care, compliance, and person‑centred support.

Key Responsibilities

Service Coordination

• Create, maintain, and update care rotas to ensure services are fully staffed.
• Match support workers to service users based on skills, experience, and preferences.
• Respond to short‑notice changes, sickness, and emergencies to maintain safe cover.

Care Planning & Quality

• Support with assessments, care plans, and risk assessments for new and existing service users.
• Ensure care is delivered in line with CQC/Ofsted/CIW/CI standards and company policies.
• Monitor service user outcomes, wellbeing, and satisfaction.

Staff Support & Supervision

• Support with inductions, training coordination, and supervision where required.
• Maintain strong communication with the team, ensuring they are motivated and supported.

Compliance & Administration

• Maintain accurate records, documentation, and reports for audits and inspections.
• Ensure medication management, safeguarding, and health & safety procedures are followed.
• Work with the Registered Manager to meet contractual and regulatory requirements.
• Act as the first point of contact for service users, families, and professionals.
• Build strong working relationships with commissioners, social workers, and health teams.
• Attend multi‑disciplinary meetings and contribute to care reviews.
• Previous experience in a care coordination or senior care role (supported living, domiciliary care, or residential).
• Strong understanding of safeguarding, care planning, and regulatory standards (CQC/Ofsted).
• Excellent organisational skills with the ability to manage rotas and scheduling.
• Confident communicator with strong interpersonal skills.
• IT literate with experience using care management or rota systems.
• Ability to work under pressure, prioritise, and problem‑solve quickly.