Enterprise AI User Ops Specialist | Hybrid & Growth Opportunities

Methodfi; Greater London; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A prominent tech company in Greater London seeks a User Operations Specialist to deliver exceptional support to enterprise customers. This role is pivotal in managing inquiries, ensuring seamless experiences, and maintaining operational excellence. Candidates should have over 3 years of experience in technical support, demonstrating strong problem-solving and communication skills. Those familiar with customer support tools like Intercom will thrive in this collaborative environment. Enjoy a structured hybrid working arrangement and opportunities for professional growth.

Benefits

Structured hybrid working arrangement

Comprehensive onboarding program

Professional development stipend

Qualifications

• 3+ years of experience in a technical support role for AI products.
• Exceptional written and verbal communication skills.
• Strong critical-thinking and problem-solving skills.

Responsibilities

• Serve as the first contact for customer support inquiries.
• Manage competing priorities without compromising service quality.
• Document customer interactions and support materials.

Skills

Empathy

Communication skills

Problem-solving

Technical understanding

Customer relationship management

Tools

Intercom

Job description

A prominent tech company in Greater London seeks a User Operations Specialist to deliver exceptional support to enterprise customers. This role is pivotal in managing inquiries, ensuring seamless experiences, and maintaining operational excellence. Candidates should have over 3 years of experience in technical support, demonstrating strong problem-solving and communication skills. Those familiar with customer support tools like Intercom will thrive in this collaborative environment. Enjoy a structured hybrid working arrangement and opportunities for professional growth.