Senior UX Research Lead

Mesh-AI Limited; Wallingford; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A technology company in Wallingford is seeking a Senior UX Research Lead to champion human-centric design. You'll lead user research efforts, guiding product design decisions through user insights. This role requires expertise in qualitative research methods and collaboration with designers and stakeholders. With a focus on user needs in complex environments, you will influence product strategy and mentoring team members. Attractive benefits include private healthcare, life insurance, and a strong team culture.

Benefits

Private healthcare via Bupa

Life insurance

Pension with employer contribution

Employee Assistance Programme

25 holidays per year

Onsite meals and snacks

Team events

Qualifications

• 6–8 years' experience in UX research, especially in B2B SaaS.
• Expert-level proficiency in qualitative research methods.
• Strong experience in challenging environments like warehouses.

Responsibilities

• Define and execute the UX research strategy for the product design team.
• Lead qualitative research to uncover user needs and pain points.
• Plan and conduct usability testing and evaluative research.

Skills

Qualitative research methodologies

Stakeholder management

Collaborative teamwork

Education

6–8 years' experience in UX research

Tools

Figma

UserTesting

Job description

Senior UX Research Lead (Travel Required)

Wallingford, Oxfordshire

Overview

As Dexory's Senior UX Research Lead, you will champion human-centred design by deeply understanding our users' needs, behaviours, and contexts. You'll lead the design research practice, uncovering the 'why' behind user actions and ensuring our products deliver intuitive, valuable experiences in complex warehouse environments. Working hand-in-hand with Product Designers and the Product Insights Lead, you'll bring user voices into every design decision, from early concept exploration to post-launch iteration. Your expertise will shape design strategy, validate solutions, and build a culture where empathy and evidence drive exceptional user experiences.

Responsibilities

• Strategic research leadership: Define and execute the UX research strategy for the product design team; identify knowledge gaps, prioritise research efforts aligned to product roadmap, and advocate for user-centred design principles across the organisation.
• Deep qualitative discovery: Lead generative research to uncover latent user needs, mental models, pain points, and opportunity spaces through ethnographic studies, contextual inquiry, shadowing, and in-depth interviews in warehouse and operational settings.
• Design validation & iteration: Plan and conduct evaluative research (usability testing, prototype testing, concept validation) throughout the design process; provide actionable insights that refine wireframes, prototypes, and final designs.
• Cross-functional collaboration: Partner closely with Product Designers to inform design decisions from discovery through delivery; work with the Product Insights Lead to align qualitative findings with quantitative signals and create a holistic understanding of user needs.
• Specialist methodology application: Deploy advanced UX research methods (card sorting, tree testing, journey mapping, diary studies, co-design workshops) tailored to complex B2B and operational users.
• Accessibility & inclusive design: Champion inclusive research practices; ensure diverse user representation and identify accessibility requirements that shape equitable product experiences.
• Insight synthesis & communication: Translate research findings into compelling narratives, design principles, and actionable recommendations; create rich deliverables (personas, empathy maps, journey maps, mental models) that inspire and guide design decisions.
• Research operations & repository: Build and maintain a centralised research library; establish best practices, templates, and processes that enable the team to access and leverage insights efficiently.
• Stakeholder engagement: Present research findings to leadership and cross-functional teams with clarity and impact; build empathy across the organisation by bringing user stories and evidence to life.
• Capability building: Mentor Product Designers in research skills; facilitate team workshops; foster a research-informed design culture where everyone contributes to understanding users.

Qualifications

• 6–8 years' experience in UX research, with at least 2 years in a senior or lead capacity, ideally within B2B SaaS, enterprise software, or complex operational/industrial domains.
• Expert-level proficiency in qualitative research methods (ethnography, contextual inquiry, in-depth interviews, usability testing, co-design) and mixed-methods approaches.
• Strong experience designing and conducting research in challenging environments (e.g., warehouses, field operations, industrial settings) and with diverse user groups (frontline operators to decision-makers).
• Proven ability to synthesise complex findings into clear design implications and influence product strategy through compelling storytelling and evidence.
• Demonstrated experience collaborating with Product Designers, Product Managers, and cross-functional teams in agile environments.
• Familiarity with design tools (Figma, Miro) and research platforms (Dovetail, UserTesting, Optimal Workshop).
• Excellent stakeholder management and communication skills; able to adapt communication style from technical teams to executive audiences.

Bonus: Experience in logistics, supply chain, or warehouse management systems; familiarity with quantitative methods and basic analytics.

What’s in it for you

We operate by four principles:

Performance. Impact. Commitment. One Team.

Joining Dexory isn’t just about having expertise… it’s about embracing uncertainty with purpose. You’ll help define not only our products, but the future of autonomous logistics itself. From day one, you’ll be trusted to push boundaries, take ownership, and deliver breakthrough results.

You will also receive:

• Private healthcare via Bupa with 24/7 medical helpline
• Life insurance
• Income protection
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Employee Assistance Programme - mental wellbeing, financial and legal advice/support
• 25 holidays per year
• Full meals onsite in Wallingford
• Fun team events on and offsite, snacks of all kinds in the office

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

Travel is required however all applicants must be based in the UK; we are unable to provide support for relocation or sponsorship!