UX Researcher

Craft Agency Ltd; Manchester; Hybrid; GBP 55,000 - GBP 60,000; Full time

Job summary

A leading creative agency in Manchester is seeking an experienced UX Researcher to enhance their team. This role involves gathering and analysing consumer data to improve website delivery and optimize UX/UI across multiple channels. Ideal candidates will have extensive experience in eCommerce and strong consulting skills, adept in both qualitative and quantitative research methods. A hybrid working model is offered, along with a competitive salary, a well-being budget, and numerous professional development opportunities.

Benefits

Hybrid working (4 days WFH)

25 days holiday + bank holidays

Well-being budget for physical & mental wellness

Two paid volunteer days per year

Business & merit-based performance bonus

Learning & development opportunities

Qualifications

• Extensive experience with eCommerce retail projects.
• Strong consulting background with advisory skills.
• Ability to advise clients in a delivery-focused environment.

Responsibilities

• Gather, analyse, and present consumer data to enhance website delivery.
• Define and optimise UX/UI for global audiences across various channels.
• Lead user research strategy through different project phases.

Skills

eCommerce retail projects

Stakeholder management

Google Analytics

Quantitative research methods

Qualitative research methods

Agile methodologies

Job description

The Company

This independent creative agency lives and breathes ideas that make an impact. They partner with some of the biggest brands in the world, with a focus on a world-leading sports fashion brand.

Looking to grow their team, they’re now on the hunt for a talented UX Researcher to join their ranks, someone experienced and passionate who can really hit the ground running with this one!

What’s on Offer?

• £55,000 – £60,000
• Hybrid working (4 days WFH)
• Growing & ambitious team
• Two paid volunteer days per year
• Well-being budget for physical & mental wellness
• Business & merit-based performance bonus
• Plenty of learning & development opportunities
• 25 days holiday + bank holidays

The Position

Working closely with your team of UX & UI digital experts, you’ll play a pivotal role gathering, analysing and presenting consumer data to enhance the delivery of websites, multi-channel campaign assets across paid, owned, and earned platforms. You’ll define and optimise the UX/UI for different global audiences, channels, and regions, ensuring strong alignment with strategy and performance goals.

Owning and shaping the user research strategy, leading the research across discovery, alpha, beta and live phases, running moderated tests and design scripts to analyse data, you’ll take this complex research and translate it into clear, actionable insights that drive delivery.

Across everything from partnering with senior client stakeholders to influence service and policy decisions, and to resourcing and scaling research capability across programmes as needed, you’ll be detail-oriented, efficient and adaptable!

What We’re Looking For

A UX Researcher with extensive experience with eCommerce retail projects and a strong consulting background, you’re someone who knows exactly how to advise clients and work in a delivery-focused environment.

You’ll be highly adept at using Google Analytics and able to talk us through your expert knowledge of qualitative and quantitative research methods, as well as your deep understanding of user needs versus requirements and experience operating in agile, multidisciplinary teams.

Last but not least, you’ll have excellent stakeholder management skills, paired with a strong commercial awareness, the ability to balance quality, pace and outcomes and a genuine passion for inclusive, accessible and evidence-led services.