Parts Advisor

Vertu Motors plc; Gateshead; On-site; GBP 29,000; Full time

Job summary

A leading motor retailer in Gateshead is seeking a knowledgeable Parts Advisor to join their team. The role involves taking inbound calls from retail customers, identifying parts based on their requirements, and managing stock inquiries. Successful candidates will have previous Parts Advisor experience in the Motor Trade and knowledge of vehicle parts. The company offers competitive salary, ongoing training opportunities, and various employee benefits including holidays and discounts.

Benefits

25 days holiday rising to 29 with length of service

Access to online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity and Paternity

Qualifications

• Must have previous experience working as a Parts Advisor in the Motor Trade.
• Familiarity with parts catalogues and computer stock lists is required.
• Strong communication skills for customer interactions.

Responsibilities

• Take inbound calls from customers regarding parts enquiries.
• Order parts and liaise with the Dealership network.
• Identify and maximize upsell opportunities.
• Record lost sales opportunities and provide feedback.

Skills

Previous experience as a Parts Advisor

Knowledge of vehicle layout

Customer service skills

Ability to identify parts

Knowledge of parts catalogues

Experience with CDK (Kerridge) DMS

Job description

Parts Advisor – Vertu, Gateshead

Here at Vertu,we are looking to expand our Parts team within our Contact Centre!

This role offers a basic salary of £28,840 working 42.83 hours per week between 8am – 17.30pm, this will be on a rota basis comprising of the below:

Week 1: Monday to Friday 8.30am to 17.30pm

Week 2: Monday to Thursday 8.00am to 17.00pm, Friday 8.00am to 15.00pm.

You will also cover 1 in 3 Saturdays 8.30am to 12.30pm.

Working as part of a team, as a Parts Advisor, you will be taking inbound calls from our Retail Customers who are looking to speak to a Parts expert. You will be dealing with any parts and accessory enquiries the customers might have, confirm prices, availability of stock and alternatives. You will order parts for our customers and liaise directly with the Group's Dealership network to ensure onward sale and supply. You will also deal with enquiries via our online portals.

Key duties of this role will include:

• Accurately identify parts to meet the customer sales requirements
• Record and feedback lost sales opportunities to the Team Leader
• Utilise all product promotions effectively to achieve targets set
• Identify and maximise all upsell opportunities thereby growing overall sales figures
• Maintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from catalogues, parts updates, special offers, etc.

The successful candidate will have previous experience of working as a Parts Advisor in the Motor Trade; this is essential to be considered for this role. You should have knowledge of vehicle layout, parts catalogues and computer stock lists. Experience with the CDK (Kerridge) DMS would be an advantage.

We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

• 25 days holiday rising to 29 with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity and Paternity

If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.

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