Mid‑Market Account Manager — Growth & Retention Leader

Radius; Belfast; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading global business is seeking an Account Manager for their Belfast office. This role involves managing customer relationships, driving retention, and enhancing upselling strategies. The successful candidate will be a team player, focused on customer needs and maintaining a positive office culture. Benefits include 25 days holiday, healthcare support, and a pension plan. Join us to be part of an exciting journey of growth.

Benefits

25 days holiday + bank holidays

Annual salary review

Pension plan

Life assurance

Electric Vehicle salary sacrifice scheme

Employee assistance programme

Wellness and healthcare assistance

Cycle to work scheme

Qualifications

• Strong will to retain customers and drive upselling.
• Ability to deliver an outstanding customer experience.
• Proactive relationship-building with clients.

Responsibilities

• Manage customer base and develop personal relationships.
• Reduce churn to less than 5%.
• Increase product penetration in accounts.

Skills

Customer-focused

Relationship management

Commercial acumen

Team player

Job description

A leading global business is seeking an Account Manager for their Belfast office. This role involves managing customer relationships, driving retention, and enhancing upselling strategies. The successful candidate will be a team player, focused on customer needs and maintaining a positive office culture. Benefits include 25 days holiday, healthcare support, and a pension plan. Join us to be part of an exciting journey of growth.