Guest and Owner Experience Manager

Crane Valley; New Milton; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading holiday park company is seeking a Guest and Owner Experience Manager for maternity cover. This role entails overseeing all guest and owner interactions to ensure a seamless experience while maintaining operational excellence. The ideal candidate will have strong administrative skills and a customer-first approach, managing reception duties, aftersales, and tailored itineraries. The position requires a commitment of 37.5 hours per week, and candidates should be available to work flexible hours including weekends and Bank Holidays.

Benefits

Competitive pay

Hoburne benefits platform

50% off Food and Drink

Free membership at Hoburne Golf Parks

Discounts on holidays

Access to leisure facilities

Enhanced Parental leave

33 working days holiday (pro-rata for part-time)

Access to Employee Assistance Programme

Qualifications

• Experience in managing guest and owner interactions.
• Ability to handle complaints and feedback effectively.
• Capability to work variable hours including weekends and Bank Holidays.

Responsibilities

• Oversee all guest and owner interactions, ensuring a seamless experience.
• Manage reception, aftersales, owner accounts, and tailored itineraries.
• Foster long-term relationships and maintain park's reputation.

Skills

Strong administrative capabilities

Customer-first approach

Effective communication

Job description

We would love you to join our team if you have the skills and attributes we are looking for as a Guest and Owner Experience Manager to join their team as Maternity Cover.

The successful candidate will benefit from:

• Competitive pay
• Hoburne benefits platform
• Hoburne Team Card which includes 50% off Food and Drink
• Free membership at Hoburne Golf Parks
• Discounts on holidays
• Access to our leisure facilities on all our parks
• Enhanced Parental leave * (T & C’s apply)
• 33 working days holiday (pro-rata for part-time)
• Access to our Employee Assistance Programme (EAP)

To oversee all guest and owner interactions, ensuring a seamless experience and delivering exceptional service. This role includes managing reception, aftersales, owner accounts, complaints, and tailored itineraries, while maintaining operational excellence and maximising revenue opportunities.

As the Guest and Owner Experience Manager, you are the heart of the holiday park’s Owners and Holiday maker’s Journey, ensuring both have a positive and memorable experience. By combining strong administrative capabilities with a customer-first approach, you will play a critical role in maintaining the park’s reputation, fostering long-term relationships, and driving overall success.

This role is a fixed-term role, offering 37.5 hours. Candidates must be able to work variable hours including weekends and Bank Holidays.

If you think you have the experience, skills and attributes we are looking for, please apply.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation ( Protected Characteristics ). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.