Guest and Owner Experience Manager

Hoburne Ltd; New Milton; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A holiday park management company in New Milton is seeking a Guest and Owner Experience Manager for maternity cover. The role requires overseeing all guest interactions, managing reception and aftersales, and ensuring exceptional service delivery. Candidates should possess strong administrative abilities and a customer-first approach. This is a fixed-term, 37.5-hour position with variable hours including weekends. Competitive pay and a range of benefits are offered, making this an attractive opportunity for individuals passionate about enhancing guest experiences.

Benefits

Competitive pay

Hoburne benefits platform

50% off Food and Drink

Free membership at Hoburne Golf Parks

Discounts on holidays

Access to leisure facilities

Enhanced Parental leave

33 working days holiday

Employee Assistance Programme

Qualifications

• Experience in a customer service role, preferably in hospitality.
• Ability to work variable hours including weekends and Bank Holidays.
• Strong organizational and multitasking skills.

Responsibilities

• Oversee all guest and owner interactions.
• Manage reception, aftersales, owner accounts, and complaints.
• Ensure operational excellence and maximize revenue opportunities.

Skills

Strong administrative capabilities

Customer-first approach

Interpersonal skills

Ability to manage complaints

Job description

We would love you to join our team if you have the skills and attributes we are looking for as a Guest and Owner Experience Manager to join their team as Maternity Cover.

The successful candidate will benefit from:

• Competitive pay
• Hoburne benefits platform
• Hoburne Team Card which includes 50% off Food and Drink
• Free membership at Hoburne Golf Parks
• Discounts on holidays
• Access to our leisure facilities on all our parks
• Enhanced Parental leave * (T & C’s apply)
• 33 working days holiday (pro-rata for part-time)
• Access to our Employee Assistance Programme (EAP)

To oversee all guest and owner interactions, ensuring a seamless experience and delivering exceptional service. This role includes managing reception, aftersales, owner accounts, complaints, and tailored itineraries, while maintaining operational excellence and maximising revenue opportunities.

As the Guest and Owner Experience Manager, you are the heart of the holiday park’s Owners and Holiday maker’s Journey, ensuring both have a positive and memorable experience. By combining strong administrative capabilities with a customer-first approach, you will play a critical role in maintaining the park’s reputation, fostering long-term relationships, and driving overall success.

This role is a fixed-term role, offering 37.5 hours. Candidates must be able to work variable hours including weekends and Bank Holidays.

If you think you have the experience, skills and attributes we are looking for, please apply.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation ( Protected Characteristics ). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.