Systems Administrator (1st Line Help Desk Support)

HR GO Driving; Bromborough; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a dedicated Systems Administrator for 1st Line Help Desk Support. This permanent position offers a great opportunity for individuals with IT systems management experience. You will play a crucial role in ensuring the smooth operation and security of IT systems while providing exceptional customer support. Your responsibilities will include patch deployment, monitoring system health, and resolving software issues. Join a dynamic team where your contributions will directly impact client satisfaction and operational efficiency.

Qualifications

• Experience in IT systems management or a similar role.
• Proficiency in diagnosing and resolving application and Windows system-related issues.

Responsibilities

• Overseeing patching and updating of Windows systems.
• Providing 1st line support and ensuring smooth operation of IT systems.
• Coordinating patch deployment and monitoring system health.

Skills

IT systems management

Remote software (TeamViewer)

Diagnosing software issues

ManageEngine

Imaging and installing Windows OS

Optimizing Windows OS

Diagnosing network issues

Microsoft Office proficiency

Hospitality and POS experience

Nova and LED experience

Job description

Systems Administrator (1st Line Help Desk Support)

Job Reference: NE1203/25

Department: IT

Location: Bromborough, Merseyside

Salary: £27,000 per annum

Type: Permanent

Position: Systems Administrator (1st Line Support)

Hours: Monday - Friday 8:30 - 5:00

Our client is looking to expand their team within the IT department. They are seeking a Systems Administrator (1st Line Help Desk Support), which is an excellent opportunity for someone with IT systems management experience.

Duties:

This job is focused on overseeing the patching and updating of Windows systems, providing 1st line support, and ensuring the smooth operation and security of IT systems for clients. Responsibilities include:

1. Coordinating patch deployment.
2. Monitoring system health.
3. Resolving software issues.
4. Providing customer support through a helpdesk platform.
5. Communicating with clients, support teams, and field engineers.

Skills:

• Experience in IT systems management or a similar role.
• Use of remoting software such as TeamViewer.
• Diagnosing and resolving application and Windows system-related issues.
• Experience with ManageEngine is an advantage.
• Imaging and installing Windows OS.
• Optimizing and maintaining Windows OS.
• Diagnosing network-related issues including LAN and Wi-Fi.
• Proficiency in Microsoft Office.
• Experience in Hospitality and POS is advantageous.
• Experience with Nova and LED is advantageous.

For more information, please call Mia at HR GO recruitment at 0151 439 3051 or email [e-mail].