Benefits Officer: Housing & Council Tax (Hybrid)

Connected Local Government; Maidenhead; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A local government authority in Maidenhead seeks an enthusiastic Benefits Officer to provide essential services regarding financial assistance with housing and council tax. The ideal candidate will have customer-facing experience, knowledge of housing benefits, and excellent communication skills. The role involves accurate processing of benefits and ensuring compliance with legislative changes. The position offers 32 days of annual leave, flexible hybrid work arrangements, and a generous pension scheme.

Benefits

32 days annual leave

Flexible working options

Local Government Pension scheme

Employee Assistance Programme

Access to retail discounts

Qualifications

• Proven skills in a customer-facing environment.
• Ability to meet demanding performance targets.
• Ability to work accurately and to tight deadlines.

Responsibilities

• Responsible for processing Housing Benefit and Council Tax Support.
• Manage applications for discretionary housing payments.
• Provide high-quality service to residents needing financial assistance.

Skills

Customer-facing skills

Knowledge of Housing Benefit and Council Tax Support

Excellent communication skills

Attention to detail

Ability to work under pressure

Tools

Capita Academy processing system

Civica document management system

Job description

A local government authority in Maidenhead seeks an enthusiastic Benefits Officer to provide essential services regarding financial assistance with housing and council tax. The ideal candidate will have customer-facing experience, knowledge of housing benefits, and excellent communication skills. The role involves accurate processing of benefits and ensuring compliance with legislative changes. The position offers 32 days of annual leave, flexible hybrid work arrangements, and a generous pension scheme.