Transaction Banking – Client Services Associate

MUFG Bank, Ltd; Greater London; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A leading financial institution is seeking a Client Service Associate in Greater London. This role involves being the first point of contact for client inquiries, ensuring an optimal and premium service level. The successful candidate will need proven banking sector experience and in-depth knowledge of Transaction Banking products. Strong organizational and communication skills are essential. This position offers a full-time contract in a collaborative environment with opportunities for personal development.

Benefits

Flexible working requests considered

Diversity and inclusion initiatives

Qualifications

• Proven work experience in a similar role in banking.
• In-depth product knowledge of Transaction Banking products.
• Experience on a Client Servicing desk handling enquiries.

Responsibilities

• First point of contact for all client enquiries and issues.
• Log and track calls to resolution ensuring timely reporting.
• Support customer’s daily transactions and operations.

Skills

Japanese language skills (Verbal and Written)

Ability to analyze client perspectives

Good question skills

Analytical and problem solving skills

Excellent communication skills

Education

A level (ONC / OND) or equivalent

Degree level education or equivalent work experience

Job description

A leading financial institution is seeking a Client Service Associate in Greater London. This role involves being the first point of contact for client inquiries, ensuring an optimal and premium service level. The successful candidate will need proven banking sector experience and in-depth knowledge of Transaction Banking products. Strong organizational and communication skills are essential. This position offers a full-time contract in a collaborative environment with opportunities for personal development.