VP, Client Service Leader – Transaction Banking (EMEA)

MUFG Bank, Ltd; Greater London; On-site; GBP 90,000 - GBP 120,000; Full time

Job summary

A leading financial institution is looking for a Vice President - Team Leader of Client Service in London. This role requires over 5 years of experience in payment operations and a strong ability to manage client relationships. The successful candidate will lead a team, ensure effective service delivery, and support risk management initiatives. Key responsibilities include overseeing team performance and directly engaging with corporate clients to enhance their experience. Strong analytical and problem-solving skills are essential for this position.

Qualifications

• Minimum 5 years of experience in payment operation within financial services.
• Proven client communication skills focused on prompt problem resolution.
• Familiarity with payment operations and regulations.

Responsibilities

• Lead Client Service team and manage daily operations.
• Ensure high-quality communication and service level.
• Track and resolve client inquiries and issues.

Skills

Client communication skills

Analytical skills

Problem-solving skills

Ability to manage operational risks

Job description

A leading financial institution is looking for a Vice President - Team Leader of Client Service in London. This role requires over 5 years of experience in payment operations and a strong ability to manage client relationships. The successful candidate will lead a team, ensure effective service delivery, and support risk management initiatives. Key responsibilities include overseeing team performance and directly engaging with corporate clients to enhance their experience. Strong analytical and problem-solving skills are essential for this position.