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Senior AI-Driven CX Solutions Architect

Zendesk, Inc.

United Kingdom

Hybrid

GBP 70,000 - GBP 90,000

Full time

3 days ago
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Job summary

A leading customer experience platform is seeking a Senior Solutions Consultant to enhance client engagement through AI-driven solutions. This role requires over 5 years of presales or solutions consulting experience, deep knowledge of web technologies, and expertise in AI applications for customer service. Responsibilities include leading discovery sessions, architecting scalable solutions, and collaborating across teams to drive technical strategy. An ideal candidate will be customer-obsessed and possess strong analytical skills within a hybrid work environment.

Benefits

Flexible remote work
Inclusive workplace initiatives

Qualifications

  • 5+ years of experience in presales or solutions consulting in SaaS environments.
  • Proven experience in designing and executing customer pilots and proofs of concept.
  • Deep understanding of AI technologies and their applications in customer experience.

Responsibilities

  • Lead technical and business discovery sessions to understand customer challenges.
  • Design tailored demos and proofs of value demonstrating Zendesk's value.
  • Drive technical strategy through the sales cycle from qualification to execution.

Skills

Presales experience
Knowledge of web/scripting technologies
Understanding of AI technologies
Analytical skills
Interpersonal skills

Education

Bachelor’s degree

Tools

Zendesk APIs
Cloud platforms (AWS, Azure, GCP)
Job description
A leading customer experience platform is seeking a Senior Solutions Consultant to enhance client engagement through AI-driven solutions. This role requires over 5 years of presales or solutions consulting experience, deep knowledge of web technologies, and expertise in AI applications for customer service. Responsibilities include leading discovery sessions, architecting scalable solutions, and collaborating across teams to drive technical strategy. An ideal candidate will be customer-obsessed and possess strong analytical skills within a hybrid work environment.
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