Resident Services & Lettings Admin Specialist

Wearehomesforstudents; Liverpool; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A property management company in Liverpool seeks an Administrative Support professional to assist the lettings and property management team. Key duties include handling rent collection, maintaining compliance documents, and providing administrative support. Ideal candidates should possess strong English communication skills, previous property administration experience, and effective organizational abilities. The role offers generous benefits, including holiday allowances and retail discounts.

Benefits

25 days annual leave plus bank holidays

Exclusive retail discounts

Birthday leave

Cycle-to-work scheme

Two paid charity days

Qualifications

• Strong written and verbal communication skills with excellent attention to detail.
• Previous experience in lettings or property administration is desirable.
• Ability to prioritize tasks, manage deadlines, and maintain accurate records.
• Proficient with Microsoft Office and property management systems.
• Understanding of lettings legislation and documentation requirements.
• Professional and approachable, capable of communicating clearly with tenants and landlords.

Responsibilities

• Support the team with rent collection and debt management.
• Upload and maintain compliance documents.
• Assist lettings team with tenant progression and contract administration.
• Maintain accurate records in the system.
• Liaise to resolve resident complaints and provide updates.
• Provide ad hoc administrative support as needed.
• Liaise with property managers for compliance document updates.
• Contribute to move-in and move-out processes.

Skills

Fluent English communication

Industry experience

Organisation and time management

IT proficiency

Compliance awareness

Interpersonal skills

Tools

Microsoft Office

Property management systems

Job description

A property management company in Liverpool seeks an Administrative Support professional to assist the lettings and property management team. Key duties include handling rent collection, maintaining compliance documents, and providing administrative support. Ideal candidates should possess strong English communication skills, previous property administration experience, and effective organizational abilities. The role offers generous benefits, including holiday allowances and retail discounts.