Modern Workplace Analyst

British Museum; Greater London; Hybrid; GBP 42,000; Full time

Job summary

A prominent cultural institution in London seeks a Modern Workplace Analyst for a full-time role involving the development of enterprise-wide technology solutions. This position offers a hybrid work model with opportunities to enhance user experience and drive technological innovation. Ideal candidates will possess strong skills in Microsoft 365 and ITIL processes, ensuring IT services remain secure and efficient. The role includes generous benefits like competitive pay and exceptional pension schemes.

Benefits

25 days annual leave plus bank holidays

Exceptional Pension scheme

Free tickets to exhibitions

Interest-free travel loans

Employee Assistance Programme

Subsidised staff canteen

Qualifications

• Experience in license management and ITIL service delivery.
• Strong technical skills in Active Directory and PowerShell scripting.
• Excellent documentation and communication skills.

Responsibilities

• Maintain and develop modern workplace technology roadmaps.
• Deliver new workplace technologies and software services.
• Provide Microsoft 365 operational support for core systems.

Skills

License management

End-user device deployment

ITIL service delivery

Active Directory

PowerShell scripting

Microsoft 365

Education

MCSE and ITIL certification

Tools

Microsoft 365 (Intune, Teams, SharePoint)

Job description

Modern Workplace Analyst
Full-time, Hybrid (at least 3-4 days per week on-site)
Fixed-term (18 months)
£41,723 per annum
Apply by 12pm (midday) on Tuesday, 24 February 2026

About the role

The Information Services (IS) department is hiring a Modern Workplace Analyst to deliver and maintain modern workplace enterprise-wide solutions that support around 1,000 staff and millions of visitors.

The successful candidate will play a key role in ensuring the Museum’s IT services remain secure, efficient, and aligned with evolving technologies by managing device and software solutions, supporting operational systems, and contributing to projects that enhance user experience. You will also engage with emerging technologies, mentor colleagues, and ensure compliance with ITIL processes and security best practices.

This is an exciting opportunity to make a real impact by driving technology change and innovation within a world-class institution.

Key areas of responsibility

• Maintain and develop modern workplace technology roadmaps.
• Deliver new workplace technologies and software services.
• Provide Microsoft 365 operational support for core systems, including ERP, retail, and digital asset management.
• Monitor system performance, produce reports, and recommend improvements.
• Ensure compliance with security, continuity, and disaster recovery requirements.
• Manage software licenses and vendor relationships.
• Participate in change control and system architecture processes.

About you

• Experience in license management, end-user device deployment, and ITIL service delivery, ideally with Microsoft accreditations such as MCSE and ITIL certification.
• Strong technical skills in Active Directory, GPOs, PowerShell scripting, and Entra.
• Excellent documentation and communication skills.
• Experienced in managing 3 rd party suppliers and vendors in delivering application services.
• Ability to work independently and collaboratively.
• Experience with Microsoft 365 (Intune, Teams, SharePoint), cloud PAAS, and enterprise applications.
• Ideally with knowledge of museum or cultural sector systems.
• Be a part of a world-renowned institution, where history, culture, and innovation come together!
• Generous Leave: 25 days annual leave (rising to 30 with service) plus 2.5 privilege days and bank holidays.
• Exceptional Pension: Secure your future with one of the UK’s most generous defined benefit schemes – guaranteed income for life.
• Cultural Perks: Free tickets to exhibitions, plus complimentary and discounted entry to leading museums and galleries worldwide.
• Financial Support: Interest-free travel loans and rental deposit loans.
• Wellbeing: Access to our Employee Assistance Programme for mental health and wellbeing support.
• Everyday Extras: Paid 1-hour lunch break, subsidised staff canteen, and discounts in our gift shop.

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered. These are:

• Care Deeply
• Embrace the Unknown
• Value Many Voices

If you have any additional needs that we should be aware of to support you with your application, please provide details to [e-mail] .

*Unfortunately, for this role we are unable to offer Sponsorship to applicants*

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants