Customer Service Executive

Ayvens Group; Slough; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading service company in Slough is seeking a Customer Service Executive to provide exceptional support via phone and email. Key responsibilities include managing customer queries, resolving issues promptly, and delivering a professional service. Candidates should have experience in customer-facing roles, excellent communication skills, and the ability to empathize with clients. The role offers generous benefits such as a contributory pension scheme and holiday buy/sell options.

Benefits

Generous pension scheme

25 days holiday

Subsidised onsite catering

Volunteering days

Qualifications

• Experience in a customer-facing environment.
• Ability to deal calmly with customers on the telephone.
• Evidence of resilience and a strong work ethic.
• Ability to show empathy and support to customers.
• Excellent written and verbal communication skills.

Responsibilities

• Manage incoming calls and emails from customers.
• Resolve issues by telephone and maintain ownership.
• Provide timely information to minimize queries.
• Deliver client-specific tasks within agreed SLAs.
• Build rapport with customers.

Skills

Customer service experience

Strong work ethic

Excellent communication

Empathy

Education

Good standard of education

Job description

Customer Service Executive page is loaded## Customer Service Executivelocations: Sloughtime type: Full timeposted on: Posted Todayjob requisition id: JR\_10036063**At Ayvens, progress starts with you.**Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.**Key Purpose*** Provide clear and accurate service and support to our customers* Manage customer queries and requests through both email and telephone calls to a successful and timely resolution* Deliver a professional and engaging ‘front of house’ service to our customers and external contacts**Primary Responsibilities*** Manage incoming calls and emails from drivers, fleet contacts and franchisee partners* Resolve all issues by telephone as far as possible and maintain personal ownership for any which are passed to other teams for resolution* Provide timely and accurate information to our customers to minimise queries and complaints* Deliver client specific tasks and processes within agreed SLAs* Utilise all tools & systems provided by LeasePlan and its suppliers* Build rapport and confidence within our customer base**Skills, Experience & Background*** Experience of working within customer facing environment* Ability to deal calmly and professionally with customers on the telephone* Evidence of a strong work ethic & Resilience* Ability to show empathy and support to customers* Good standard of education indicative of an ability to learn and retain information* Excellent communication skills, both written and verbal with the ability to engage and influence conversation* Experience of working within a regulated customer service would be advantageous however not essential**What we offer**Generous contributory pension scheme25\* days holiday, in addition to bank holidays(pro rata)Volunteering days to assist in charity workSustainability InitiativesHoliday buy / sell (subject to conditions)Employee Referral SchemeSubsidised onsite cateringEV charging points (cost associated), bike storage, shower & changing facilities and car parkingWith over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.\*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.locations: Sloughtime type: Full timeposted on: Posted 30+ Days Ago