Duty Manager: Lead Guest Experience & Front Office

Hilton Worldwide, Inc.; Greater London; On-site; GBP 30,000; Full time

Job summary

A leading hospitality company seeks a Duty Manager to oversee guest relations at Hilton London Hyde Park Hotel. The role involves managing guest complaints, ensuring high service standards, and working closely with the team during busy times. Candidates should have supervisory experience and a background in hotel operations. This full-time position offers a competitive salary, opportunities for career development, and various employee benefits including meals and vacation time.

Benefits

Smart uniform

Free meals

Career development programs

Team Member Travel Program

High street discounts

28 days holiday

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• Calm, efficient and ability to work well under pressure.
• Strong commercial acumen, with experience in increasing profitability.

Responsibilities

• Greet and assist guests, especially VIPs.
• Manage guest complaints and ensure satisfaction.
• Conduct Health and Safety procedures as required.

Skills

Supervisory experience

Health and Safety knowledge

Calm under pressure

Leadership skills

Exceptional communication

Guest service passion

Commercial acumen

Budget management

Education

Degree or diploma in Hotel Management

Job description

A leading hospitality company seeks a Duty Manager to oversee guest relations at Hilton London Hyde Park Hotel. The role involves managing guest complaints, ensuring high service standards, and working closely with the team during busy times. Candidates should have supervisory experience and a background in hotel operations. This full-time position offers a competitive salary, opportunities for career development, and various employee benefits including meals and vacation time.