Duty Manager

Manorview Hotels & Leisure Group; Wishaw; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A hospitality group in Wishaw is seeking a confident leader for a managerial position. The role involves coordinating various departments to maintain high service standards, supporting the General Manager. Candidates should have team management experience, strong organizational skills, and health and safety knowledge. Enjoy benefits such as higher-than-government wages, free meals during shifts, and opportunities for career development. Join a team committed to enhancing the hospitality experience.

Benefits

Free meals and soft drinks on shift

Profit sharing after 1 year

Wellbeing services and resources

Qualifications

• Experience in managing teams and understanding health and safety practices.
• Exceptional organizational skills to manage multiple projects effectively.
• Basic knowledge of computer software and communication tools.

Responsibilities

• Coordinate between departments to ensure service consistency.
• Support the General Manager and Deputy GM in day-to-day operations.

Skills

Leadership

Organizational skills

Health and safety knowledge

Tools

Microsoft Office

E-mail communication

Job description

We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.

Our DM's have their fingers on the pulse when it comes to the operational side of our venues throughout the day. They co-ordinate between all departments from the Restaurant and Kitchen, to Reception and Housekeeping as well as the day’s functions supporting the Deputy GM and General Manager to ensure our levels of service are delivered consistently throughout the guest journey.

As a DM you are a confident leader, working to develop your skills and experience and learning every step of the way. You have some experience in managing teams as well as health and safety practices, policies and procedures coupled with basic knowledge of computers and software including e-mail, Microsoft office and internet communication tools.

Your organisational skills are exceptional and you can clearly demonstrate your ability to manage multiple projects and tasks whilst meeting deadlines and maintaining a high quality of work.

Skill and experience are necessary to do this job, but more than anything else, we want someone who shares our vision of a hospitality industry that is better and sees themselves being part of the team who can make this happen!

We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum. Your earnings will be further enhanced by our 10% service charges and other tips that guests leave – with 100% of tips being retained by the team.

We make life better for our team by:

• Offering great perks and benefits to be enjoyed by you and your family!
• Sharing our profits with you after 1 year of service
• Giving you free meals, soft drinks and hot drinks on shift
• Listening to our team via surveys and feedback sessions
• Offering free wellbeing services and resources, for help whenever you need it
• Creating great learning and development opportunities to support your career