Director of Operations

Dubizzle Limited; City of London; Hybrid; GBP 85,000 - 120,000; Full time

Job summary

A global operations company in London is seeking a Director of Operations to lead and scale operations across diverse markets. The ideal candidate should have over 10 years of experience in operations, with strong leadership and analytical skills. This role offers a hybrid working model and attractive benefits, including 25 days of holiday and employee discounts.

Benefits

25 days holiday

Hybrid working (3 days in office, 2 days WFH)

An extra day off for your birthday

Employee discounts

Pawternity leave

Pension scheme

MacBook for business use

Qualifications

• Ideally experienced in marketplace, proptech, or hospitality.
• Ability to manage global teams effectively.
• Excellent analytical and financial skills.

Responsibilities

• Own global operations strategy and execution.
• Build scalable systems and processes.
• Lead and grow high-performing, distributed teams.
• Drive platform optimisation and cost control.
• Collaborate closely with Product, Growth, and SLT.

Skills

10+ years in operations

Strong leadership experience

Data-driven analytical skills

Obsessed with customer experience

Job description

Overview

We’re looking for a hands-on, strategic Director of Operations to lead Houst’s end-to-end operations across markets, functions, and time zones. You’ll sit on our SLT, own operational performance, and balance strategic thinking with practical execution.

You’ll lead 70+ people globally, manage three senior function leads, and shape how we scale operations in a tech-driven, cost-efficient way. From property maintenance to guest experience, pricing to platform performance, you’ll build systems, solve messy problems, and make our customer experience five-star, every time.

What you\'ll be doing

• Own global operations strategy and execution
• Build scalable systems and processes that improve speed, cost, and quality
• Lead and grow high-performing, distributed teams
• Drive platform optimisation, dynamic pricing, and cost control
• Work closely with Product, Growth, and SLT to hit company-wide goals

What we\'re looking for

• 10+ years in operations (ideally in marketplace, proptech, or hospitality)
• Strong leadership experience across global teams
• Data-driven with excellent analytical and financial skills
• Obsessed with customer experience and operational excellence

Benefits

• 25 days holiday
• Hybrid working (3 days in our London office, 2 days WFH)
• An extra day off for your birthday - because who wants to work on their birthday?
• Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Pension - We provide a pension scheme for all permanent employees
• MacBook - for business use