Digital Merchandiser

Cooks Motor Group; Altrincham; On-site; GBP 22,000 - 28,000; Full time

Job summary

An automotive group in Altrincham is seeking a Digital Merchandiser to manage the online presentation of vehicles. You will be responsible for taking quality photos and videos, classifying vehicle specifications, and improving online vehicle desirability. Strong customer service skills and a keen eye for detail are essential. This role offers opportunities for growth and flexible working options.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Flexible working options

Wellbeing support

24/7 access to healthcare professionals

Paid volunteer day

Company share purchase plan

Training and development opportunities

Life assurance

Qualifications

• Excellent customer service and communication skills.
• Great organisational skills and ability to prioritise workload.
• Experience and knowledge of using social media platforms.
• Ability to take and edit quality photographs.
• A keen eye for detail.
• Self-motivation and willingness to learn.

Responsibilities

• Take quality images and create videos of stock for the website.
• Classify each vehicle's unique selling points for online upload.
• Merchandise each vehicle according to standards.
• Adhere to service level agreements for stock handling.
• Review enquiries and suggest improvements for online vehicle desirability.
• Identify vehicle preparation issues and suggest improvements.
• Provide vehicle information or photography for the digital sales team.

Skills

Customer service skills

Communication skills

Organisational skills

Social media knowledge

Photography skills

Attention to detail

Self-motivation

Job description

Digital Merchandiser - Volkswagen Altrincham

Join Our Team as a Digital Merchandiser : Transforming Retail Online

Working with world‑class brands as a Digital Merchandiser, you’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry‑leading family‑friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle‑to‑work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Taking quality images, creating an external video and internal 360 video of all inbound stock for use on our website adhering to all standards and regulations
• Identifying specification on each vehicle and classifying each vehicle’s unique selling points to be uploaded to relevant systems in a timely manner
• Upload photos, videos and specification into relevant systems that adhere to our standards and quality measures
• Merchandise each vehicle in line with agreed standards for the purposes of promoting and selling a vehicle
• Adhere to service level agreements in place to ensure accurate and timely turn around of stock
• Review enquiries against adverts and identify and suggesting ways to improve vehicles desirability online
• Identify any vehicle preparation issues that may prevent a car from selling, suggesting ways to improve the preparation and increase sales
• Provide specific vehicle information or photography to the digital sales team as requested

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

As an ideal candidate, you will have;

• Excellent customer service and communication skills
• Great organisational skills and the ability to prioritise your workload
• Experience and knowledge of using social media platforms
• Ability to take and edit quality photographs
• A keen eye for detail
• Self‑motivation and the willingness to learn

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us – you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.