DevOps Engineer COUPA

Ricoh Europe PLC.; Watford; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A global IT services company based in Watford is looking for a Dev Ops Engineer who specializes in COUPA. The role involves working with onshore and offshore teams to deliver fixes, enhancements, and support across the software development lifecycle. Candidates should have significant experience with the implementation of COUPA and must possess a strong understanding of procurement processes. The successful candidate will work in a dynamic environment with a focus on continuous improvement, ensuring compliance and stability of the Coupa platform.

Benefits

Competitive salary package

Industry leading benefits

Career development opportunities

Qualifications

• Experience in global large-scale Procurement and COUPA implementations.
• Strong understanding of COUPA architecture and functionality.
• Ability to troubleshoot integrations and SQL data investigations.

Responsibilities

• Act as a technical Subject Matter Expert for COUPA in back office areas.
• Configure and maintain core Coupa modules and approval workflows.
• Provide L2/L3 support and analyze functional issues for corrective actions.

Skills

COUPA expertise

Process improvement knowledge

SQL

Change management knowledge

Integration patterns understanding

Education

Degree in Computer Science, IT, or related field

Tools

Coupa

Oracle

IBM

MuleSoft

Job description

Change your job, change your workplace, change your future...

Ricoh are currently recruiting for a Dev Ops Engineer specialising in COUPA based in our Watford offices, who will work with onshore and offshore teams to deliver standalone fixes and enhancements, projects and Releases. This includes involvement across the SDLC: Reviewing FDs, creating or reviewing TDs, supporting the technical team with technical issues as well as coding, testing status reporting, migration support and warranty support.

We are looking for a COUPA SME who will assist in designing and implementation of changes to support internal process improvements. It will be part of the Enterprise Application Engineering team working with various locations to enhance and support the new implementation of procurement application – COUPA- to introduce new integrations as the IT landscape continues to grow. Ideally successful candidates will have a background in implementation of COUPA from scratch.

Ricoh transforms organisations, using innovative technologies and services enabling you as an individual to work smarter. This is what we call “empowering digital workplaces”.

In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: imagine. change., it’s the ethos of our brand and how we drive positive change for ourselves and others. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission - "you work for us, and we`ll work for you".

What you will be doing

• Act as a technical Subject Matter Expert in the back office areas within REU (including Operating Companies, Shared Service Centres, Ricoh Capital and REU Group).
• Provide insights and recommendations to support best practice and continuous improvement into the heart of the processes and applications, ensuring both the current and future needs with Ricoh Family Group are met, enabling continuous process improvement, and process and financial compliance and adoption.
• Configure, maintain and enhance core Coupa modules (Procurement, Invoicing, Supplier Management, Expenses, Sourcing).
• Manage business rules, approval chains, workflows, forms, field configurations and reference data.
• Provide L2/L3 support for incidents, defects and service requests, ensuring stability of the Coupa platform.
• Analyse functional issues, perform root-cause investigations and implement corrective actions.
• Deliver incremental enhancements aligned to global procurement and finance process objectives.
• Manage Coupa release cycles (major and minor), conduct impact assessments, regression testing and coordinate UAT with business teams.
• Maintain configuration documentation, release notes, SOPs and design artefacts. Identify opportunities to automate manual processes using Coupa capabilities (Smart Forms, Contract workflows, integration-driven automation).
• Maintain environments (DEV/UAT/PROD) including version control of configuration, regression packs, and defect tracking.
• Implement configuration changes required for tax, statutory and country-specific compliance updates (e.g., e-invoicing mandates, VAT changes, local reporting).
• Ensure interface stability using the chosen middleware (e.g., IBM, MuleSoft, API gateways).
• Support the rollout of new Coupa capabilities (Pay, Supply Chain Collaboration, Spend Guard, Analytics, Risk Assessments).

You will ideally have

• Ideally candidates will have global large scale Procurement and/or COUPA implementation experience, preferably setting this up from scratch.
• Successful candidates will be highly process and system driven, with change management knowledge, and possesses strong implementation / deployment and migration experience and business analysis skills from working in complex IT environments.
• Ideally you will have strong understanding of COUPA architecture, configuration objects, workflows, business rules, approval chains and master data. Plus in-depth knowledge of Procure-to-Pay (P2P), Source-to-Pay (S2P), supplier management and AP processes.
• Candidates will ideally be educated to degree level or equivalent professional qualification in subject such as Computer Science, Information Systems, Engineering, Finance/Procurement, or equivalent practical experience.
• Solid understanding of integration patterns: REST APIs, flat-file integrations, middleware orchestration (IBM, MuleSoft, Boomi, etc.).
• Familiarity with tax, regulatory and statutory considerations (VAT, e-invoicing, local mandates).
• You will ideally be an SME for COUPA with hands-on configuration skills in Coupa (forms, fields, approval flows, business rules, supplier onboarding, invoicing, tolerances, chart of accounts, etc.).
• Ability to troubleshoot integrations end-to-end (payload validation, error resolution, mapping discrepancies, system reconciliations).
• SQL for data investigation and reconciliation between Coupa and Oracle.
• Familiarity with scripting (Python, Bash, PowerShell) for automation is highly desirable.
• Any understanding of security concepts: RBAC, segregation of duties, audit trails are a plus.
• Any Coupa Platform or Module Certifications (e.g., Coupa Procurement, Invoicing, Supplier Management) will be highly desirable.
• DevOps/Cloud certifications (Azure, AWS, CI/CD) are advantageous.
• Experience of or training certs in Oracle E-Business Suite (Purchasing, AP, iSupplier, AP Tax) training or certification are highly beneficial.

In return for your commitment, you can expect

• A competitive salary package

• Industry leading benefits

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.

This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.

We are an equal opportunities employer

At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.

Ricoh have removed the disclosure of convictions box from their application process (ban the box) offering equal opportunities to all.

For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.