Design Manager & Technical Lead

The Design Project; Hatfield; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A leading technology services provider in Hatfield is seeking a Design Manager / Technical Lead specializing in Genesys Cloud. This role includes leading technical teams, establishing design principles, and collaborating with Product Management to develop services. Candidates should possess a Bachelor's degree and extensive experience in managing technical teams. The position offers a salary range of £75,000 to £95,000 per annum and hybrid working arrangements.

Benefits

Comprehensive health programs

Generous holiday allowance

Pension scheme with contributions

Professional development opportunities

Flexible working hours

Qualifications

• Proven experience in leading technical teams.
• Background in Genesys Cloud or comparable CCaaS platforms.
• Ability to govern technical standards and best practices.

Responsibilities

• Lead and develop a team of Technical Consultants.
• Establish technical standards and design principles.
• Partner with Product Management to drive service development.
• Provide technical leadership and design assurance.

Skills

People management experience

Hands-on expertise in Genesys Cloud

Ability to define technical standards

Excellent communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Genesys Cloud

CCaaS platforms

Job description

Design Manager / Technical Lead – Genesys Cloud

Company: Computacenter AG & Co. oHG

Location: Hatfield, United Kingdom

Job Type: Full-time

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Category: Technology Leadership / Customer Contact Solutions

Experience Level: 5‑10 Years

Remote Status: Hybrid

Primary Responsibilities

• Lead, coach, and develop a team of approximately 5 Technical and Senior Technical Consultants to achieve technical excellence and continuous improvement.
• Establish and enforce robust technical standards lưu, reference architectures, and design principles for Computacenter’s Genesys Cloud services.
• Partner closely with Product Management to translate market needs into technical roadmaps, driving the development of new Genesys Cloud services and offerings.
• Provide authoritative technical leadership and design assurance for complex, critical, or high‑risk customer solutions, acting as a point of escalation.
• Serve as an internal technical subject‑matter expert, supporting pre‑sales engagements by delivering technical insights and architectural guidance.
• Maintain hands‑on technical contribution, ensuring team capabilities remain cutting‑edge and aligned with business objectives.
• Champion consistency lezen, reusability, and high‑quality standards across all implementations, driving efficiency and customer satisfaction.
• Build collaborative relationships with delivery, sales, operational, and product teams to ensure seamless service delivery and strategic alignment.

Skills & Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is expected (equivalent practical experience may be considered).

Experience: Proven experience in leading technical teams and strong background in Genesys Cloud or comparable CCaaS platforms, with demonstrated ability to define and govern technical standards.

Required Skills:

• Proven people‑management experience with a focus on developing high‑performance technical teams.
• Hands‑on expertise in Genesys Cloud or similar CCaaS platforms (e.g., Avaya, Cisco, NICE CXone, Five9).
• Ability to define, document, and govern technical standards, порядок best practices, and reference architectures.
• Capability to balance strategic thinking with practical, hands‑on technical contributions.
• Confidence in working within or closely collaborating with product management frameworks.
• Excellent communication, presentation, and stakeholder‑management skills.
< Immutable> Ability to work effectively in a collaborative, low‑ego, quality‑focused environment’emploi.

Preferred Skills:

• Experience developing new services and offerings within a technology‑services provider environment.
Familiarity with ITSM frameworks and best practices.
• Pre‑sales technical solution design for contact centre environments.
• Understanding of broader IT infrastructure and cloud technologies relevant to CCaaS deployments.

Salary Range & Benefits

Estimated Salary: £75,000 – £95,000 per annum (subject to experience and circumstances).

Benefits:

• Comprehensive health and well‑being programs.
• Generous holiday allowance with the mortos of purchase options.
• Pension scheme with company contributions.
• Opportunities for professional development, training, and certifications.
• Hybrid working arrangements and flexible hours.
• TBD employee discounts and benefits platform access.
• Opportunity to work with leading technology providers and innovativeiget solutions.

Working Hours

Standard full‑time week of 40 hours, with flexibility to accommodate critical project deadlines or global team collaboration as needed.