Customer Support Specialist — FinTech (Hybrid)

Applied Intuition Inc.; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A growing fintech company in Cardiff seeks an experienced customer service representative to provide support to business owners. This hybrid role involves engaging with customers via phone, email, and live chat to resolve issues swiftly and efficiently. The ideal candidate has over 2 years in customer service, preferably in financial services, and strong communication skills. This position offers competitive salary starting at £26,500 and various perks including private healthcare and a generous leave policy.

Benefits

Salary from £26,500 + bonuses

Private Healthcare

Worldwide travel insurance

Anniversary Rewards

Salary Sacrifice Pension Scheme

28 days holiday

Annual Learning and Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Free drinks and snacks

Qualifications

• 2+ years of customer service experience, preferably in financial services.
• Excellent written and verbal communication skills.
• Ability to manage high volumes of enquiries efficiently.

Responsibilities

• Provide friendly customer support over phone, email, and live chat.
• Solve customer issues from start to finish.
• Stay updated on products and policies for accurate advice.

Skills

Customer service experience

Communication skills

Problem-solving

Empathy

Judgment

Job description

A growing fintech company in Cardiff seeks an experienced customer service representative to provide support to business owners. This hybrid role involves engaging with customers via phone, email, and live chat to resolve issues swiftly and efficiently. The ideal candidate has over 2 years in customer service, preferably in financial services, and strong communication skills. This position offers competitive salary starting at £26,500 and various perks including private healthcare and a generous leave policy.