Customer Success Manager

DCS Scaffolding; Cannock; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading scaffolding company in Cannock is looking for an experienced Customer Success Manager to oversee customer accounts and ensure exceptional service delivery. The role involves building strong relationships with clients, managing a portfolio, and driving sales opportunities. You will be part of a supportive, hybrid environment with ongoing development and a competitive salary package. Ideal candidates will have a strong background in account management or sales, with effective communication and negotiation skills.

Benefits

Competitive salary with bonus and benefits

Ongoing career development

Supportive and collaborative environment

Qualifications

• Proven experience in Customer Success, Account Management, or Sales.
• Strong track record working to targets in a sales environment.
• Ability to work collaboratively across internal teams.

Responsibilities

• Act as the primary point of contact for customer accounts.
• Build strong relationships with customers.
• Identify and close cross-sell and upsell opportunities.

Skills

Customer-centric approach

Strong negotiation skills

Excellent communication skills

Ability to manage multiple priorities

Solution-focused thinking

Tools

Dynamics 365

Business Central

Job description

Customer Success Manager

Up to £65,000 + bonus + benefits

Cannock | Hybrid

Permanent | Full-time

We’re looking for an experienced and customer-focused Customer Success Manager for our client. You will take ownership of a portfolio of customer accounts, ensuring exceptional service delivery, strong relationships, and long‑term value.

Key Responsibilities:

• Act as the primary point of contact for customers within your portfolio
• Build strong, trusted relationships with customers.
• Identify, develop, and close cross‑sell and upsell opportunities
• Produce clear and detailed sales proposals based on customer requirements
• Report regularly on sales performance, pipeline, and forecasting data
• Travel to customer sites across the UK on a regular basis
• Provide basic project coordination support where required

Key Skills & Experience:

• Proven experience in a Customer Success, Account Management, or Sales role
• Strong track record of working to targets in a sales or revenue‑focused environment
• Excellent verbal and written communication skills
• Customer‑centric, solution‑focused approach
• Strong negotiation and commercial awareness
• Ability to manage multiple priorities and changing demands effectively
• Ability to work collaboratively across multiple internal teams

Technical & Industry Knowledge (Desirable):

• Working knowledge of Dynamics 365, Business Central, or similar CRM/ERP systems
• Experience within public sector, partner channel, or not‑for‑profit environments
• Awareness of ERP, finance systems, or business software solutions

What you get in return:

• Competitive salary up to £65,000 with bonus and benefits package
• Permanent, full‑time
• Supportive, collaborative working environment
• Ongoing development, training, and career progression opportunities

This company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please submit your CV to Meg Kewley at DCS Recruitment via the link provided.

Alternatively, email me at or call 0161 212 2308.