Customer Solutions Operator

Weserport GmbH; Maldon; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A logistics company based in Maldon is seeking a motivated customer service professional. The role involves maintaining strong relationships with key account clients, ensuring customer satisfaction through effective communication, and resolving complaints. Ideal candidates should demonstrate excellent problem-solving skills and a commitment to delivering quality service while supporting overall account management. This position offers a great opportunity for career growth within a dynamic team environment.

Qualifications

• Strong desire to ensure customer satisfaction and build relationships.
• Ability to respond promptly to inquiries and complaints.
• Organized with excellent communication skills.

Responsibilities

• Maintain professional attitude towards customers at all times.
• Oversee day-to-day account activities and relay information timely.
• Complete KPI reports and ensure accuracy of customer portals.

Skills

Customer service

Problem-solving

Communication skills

Empathy

Job description

At Rhenus, we believe everyone plays a crucial role and our people are the cornerstone of our success. By contributing your unique strengths and your dedication, you help shape our collective impact on the global stage.

We value practical solutions and quick decisions, empowering you to take ownership and make a difference. By turning fresh ideas into reality, we embrace change and provide you with the opportunity to unleash your entrepreneurial spirit.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that embraces diverse perspectives and fosters collaboration. We empower each other to drive growth and success.

The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.

We are looking for a highly motivated, dynamic, organised individual to help add value to our growing customer service department in Maldon.

We would like the candidate to be able to respond to and effectuate any customers requirements to ensure our key account clients and spot clients receive the highest standard of customer care. This role is the front line to all Rhenus clients, and you will be responsible for all customers and their needs. You will need to demonstrate flexibility, be able to build good relationships, good solution skills and a strong desire to facilitate any processes where necessary. Rhenus aims to keep their existing clients and ensure complete satisfaction; this is more profitable than seeking new clients to replace former and displeased ones.

We are looking for someone who is confident, driven and keen to progress their career within a European Road Freight customer service environment. Rhenus Logistics offers excellent career opportunities for the right individuals.

Main Duties will include:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. Ensuring customer satisfaction and providing professional customer support.

• Responding promptly to customer enquiries through various channels.

• Responsible for overseeing the day‑to‑day account activities of the company’s customers. Relaying delays in a timely manner and the reason for this.

• Acknowledging and resolving customer complaints.

• Knowing the products and services inside and out so that you can answer questions and up‑sell where possible.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues in various departments as necessary.

• The role involves acting as the key support between Rhenus and our customer.

• Support in retention and growth of key accounts.

• Completing KPI reports for our clients.

• Providing all required PODs in a timely manner.

• Ensuring customer portals are up to date, data is accurate, and freight rates are complete.

• Alerting Supervisors/Managers if shipment numbers increase or decrease or market habits alter.

• A team attitude is expected, try to assist team members where possible when your tasks are complete.