Transport Customer Administrator

HR GO Driving; United Kingdom; On-site; GBP 22,000 - GBP 30,000; Full time

Job summary

A leading logistics company is seeking a Transport Customer Administrator to join their team in Aylesford. This role involves supporting customer service, tracking shipments, and administrating logistics operations. Candidates should have proven customer service experience, excellent communication abilities, and be proficient in Microsoft Office and CRM systems. The position is office-based, operating Monday to Friday from 8am to 5pm.

Qualifications

• Proven experience in customer service or administration, preferably in transport or logistics.
• Excellent communication and interpersonal skills.
• Strong organizational skills, able to multitask in a fast-paced environment.

Responsibilities

• Support CS teams with booking shipments via phone, email, and portals.
• Track shipments, update clients, and prepare documents for deliveries.
• Input shipments into WMS and collaborate with the warehouse logistics team.

Skills

Communication

Organizational skills

Attention to detail

Problem-solving

Customer service

Tools

Microsoft Office Suite

CRM systems

SAP

Job description

HR GO are currently seeking a dedicated and detail-oriented Transport Customer Administrator to join a logistics team and support their growing operations.

Key Responsibilities:

Customer Service - Supporting the CS teams with booking of shipment via phone, email and portals.

Transport - Supporting the transport department with tracking shipments, updating clients, sending documents and data to carriers for deliveries.

Logistics - Supporting the office logistics team, inputting shipments into WMS, working with warehouse logistics team to prepare outbound stock.

Answering emails between the other network teams on issues, deliveries and status of shipments.

Scanning and upload documents into SAP.

Printing and prepare documents from SAP.

Required Skills and Qualifications:

Proven experience in a customer service or administration role, preferably within the transport or logistics industry.
Excellent communication and interpersonal skills with a customer-focused approach.
Strong organisational skills with the ability to multitask and prioritise effectively in a fast-paced environment.
Proficient in Microsoft Office Suite and experience in using CRM systems.
Attention to detail and a commitment to accuracy in all tasks.
Problem-solving skills and the ability to work independently as well as part of a team.

This will be a office based role working Monday to Friday 8am - 5pm.

How to Apply:

If you are passionate about delivering exceptional customer service and meet the above requirements, we would love to hear from you. Please send your resume and a cover letter outlining your suitability for the role to [e-mail]