Customer Service Representative

Luca Faloni ltd; Greater London; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A luxury menswear brand in the Greater London area is seeking a Customer Service Representative to ensure an exceptional client experience. The role involves handling customer enquiries via email, live chat, and phone while maintaining a strong familiarity with products. Ideal candidates will have prior customer service experience, excellent communication skills, and a positive attitude. This is a full-time position with opportunities for growth within the company, offering a supportive environment and benefits including staff discounts.

Benefits

Staff discount on all products

Opportunity to grow within a fast-expanding brand

Supportive, international team environment

Qualifications

• Previous experience in customer service or a client-facing role.
• Excellent written English skills.
• Ability to stay organised in a fast-paced environment.

Responsibilities

• Provide timely and accurate responses to customer enquiries.
• Process orders, returns, and exchanges.
• Investigate and resolve delivery or product-related issues.
• Maintain strong product knowledge.
• Identify opportunities to improve customer experience.

Skills

Customer service experience

Strong communication skills

Attention to detail

Multitasking ability

Positive attitude

Job description

Working arrangement: 80% office / 20% remote (WFH on Fridays)

At Luca Faloni, we create timeless menswear crafted with Italian excellence. As we continue to grow, we’re looking for a Customer Service Representative to join our team and help us deliver the exceptional client experience we’re known for.

About the role

As a Customer Service Representative, you will be the voice of Luca Faloni, supporting our global customers with professionalism, warmth, and efficiency. You will handle enquiries across email, live chat, and phone, ensuring every client interaction reflects our commitment to high-quality service.

What you will do

• Provide timely and accurate responses to customer enquiries
• Process orders, returns, and exchanges
• Investigate and resolve delivery or product-related issues
• Maintain strong product knowledge to assist clients effectively
• Collaborate with store teams, logistics, and HQ departments
• Identify opportunities to improve the customer experience

What we are looking for

• Previous experience in customer service or a client-facing role
• Strong communication skills and excellent written English
• A solutions-focused approach with great attention to detail
• Ability to multitask and stay organised in a fast-paced environment
• A warm, professional, and positive attitude

What we offer

• Staff discount on all Luca Faloni products
• Opportunity to grow within a fast-expanding brand
• Supportive, international team environment
• Beautiful products you will be proud to represent
• If you are passionate about delivering outstanding customer experience and want to be part of a growing luxury brand, we’d love to hear from you.

We are an equal opportunities employer. We are committed to equality of opportunity and to following practices which are free from discrimination. Please, inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process

We deal with recruitment directly so if you are a recruitment agent please do not contact us, we do not require recruitment services and we apply no exception to this rule.

Due to the high volume of applications we receive, we regret that we can only contact candidates who are invited for an interview. If you do not hear from us within two weeks of submitting your application, it means you have not been successful on this occasion. However, we encourage you to stay connected with us and follow our updates for future opportunities. Thank you for your understanding and interest in joining our team!