Customer Service Expert

Political, International and Development Studies Student Association; York and North Yorkshire; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading insurance firm is seeking dedicated customer service professionals to provide exceptional support to clients via various communication channels. The ideal candidate will possess strong problem-solving skills, a positive attitude, and the ability to coach customers effectively on digital platforms. This role offers flexible working conditions and generous benefits, including pension contributions and holiday options.

Benefits

Bonus opportunity up to 6%

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Paid volunteering days

Qualifications

• Ability to build rapport and show empathy with strong listening skills.
• Talented problem solvers who challenge the status quo.
• Enjoy working and learning to deliver excellent customer service.

Responsibilities

• Communicate with customers via secure messaging, phone, or LiveChat.
• Coach customers on using digital platforms effectively.
• Support customers in their pension engagement.

Skills

Phone manner

Problem-solving

Teamwork

Coaching on digital platforms

Positive attitude

Job description

Overview

Kick Start Your Customer Service Career with Aviva

Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract.

Shift pattern: 08:00-18:00 Monday to Friday.

Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you’ll be well prepared to support the needs of our customers.

A Bit About The Job

You will be communicating with a wide range of customers, coaching them on how to use our online platform and really supporting them in becoming more engaged in their pension.

You will really love making a difference in customers' lives and support them in whatever means they contact us by secure messaging, telephone or LiveChat. We need people that will challenge the status quo and help us shape the future.

Our products can be really technical – there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers.

Skills and Experience We’re Looking For

• A great phone manner with the ability to build rapport and show empathy with strong listening and questioning skills
• Talented problem solvers who think outside the box and challenge the status quo to help shape our Contact Centres of the future
• Someone who enjoys working and learning with others around them to deliver fantastic customer service
• The ability to understand and coach customers on our digital platforms and how they can make things simple and quick for our customers
• A positive, can‑do attitude with the ability to have difficult conversations and overcome objections

Please note this job role is notsponsorable under the Home Office points based system.

What You’ll Get For This Role

• Our purpose – with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
• Bonus opportunity – 6% of annual salary (actual amount depends on your performance and Aviva’s)
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carers leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva Is For Everyone

We’re inclusive and welcome everyone; we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working, spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.