Customer Service Executive, Retail

Secure Trust Bank PLC; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Cardiff is seeking a Customer Service Executive to enhance customer experiences and provide day-to-day assistance. This role emphasizes customer focus and teamwork within a hybrid work model. You will receive extensive training to develop your skills and career in financial services. The position offers a competitive salary, annual bonus scheme, and a range of benefits including generous annual leave and a matched pension scheme.

Benefits

Annual bonus scheme

Life assurance

Matched pension contributions

25 days annual leave plus bank holidays

Flexible benefits

Online GP/Physio service

Free fruit and hot drinks

Paid volunteering days

Free parking

Qualifications

• Flair for customer service and ability to build relationships.
• Good attention to detail.
• Desire to build a career in financial services.

Responsibilities

• Assist customers with their queries and day-to-day transactions.
• Provide excellent customer outcomes and service.
• Work a flexible shift pattern and participate in training.

Skills

Customer focus

Attention to detail

Proactive attitude

Teamwork

Job description

Overview

We know that our people are our biggest investment and finding the right people who will put our customers first and provide world class service is a tough job which is why, when we find talented people, we want to develop them and enable them to grow a career with us, not just fill a seat in a contact centre.

At V12 Retail Finance we offer a multitude of financial services career pathways, beginning in the heart of the business; our customer services team. Here you will get to know the inner workings of Retail Finance whilst interacting daily with our customers and getting to know what is important to them and delivering great outcomes on every call. From here you can discover various specialisms via our 'Connect and Learn' scheme and choose which career path you wish to follow from Underwriting and Fraud Prevention to Specialist Customer Support, account management and much more.

What you will do

As a Customer Service Executive, you will be based within our contact centre and work with our customers to help them with their queries, carrying out day to day transactions and providing excellent customer outcomes at all times. You'll make a positive impact on every customer calls, efficiently and effectively having the right conversations with them to meet their needs, building excellent relationships over the telephone, and providing a friendly, timely and professional service.

Our current opening hours are Monday-Friday 9-5pm, our contractual hours are Monday to Friday 8.00am - 8.00pm, Saturday 9.00am to 6.00pm and Sunday 10.00am to 5.00pm and we may look to extend opening hours in the future. You will be scheduled a flexible shift pattern covering these hours for a total of 35 hours per week. During training you will work full time onsite in our Cardiff office, thereafter you will be able to work on a hybrid basis (50% in office).

Can you do it?

We are looking for potential. People who want to build a career in financial services and will bring the behaviours that we value; Customer focus, ownership, forward thinking, team work and risk awareness. If you are a proactive individual who has a flair for customer service, good attention to detail and thrives as a part of a lively team then you could be part of a growing business who are approachable, driven and hold the customer at the heart of everything they do.

If successful you will receive a comprehensive induction and training programme to ensure you have the expert knowledge and confidence to service our customer’s needs. As part of on-going development for you we will work with you to design a development plan that is unique to your own requirements that will help you grow not only in the team but also within the business.

How you will be rewarded

• Annual bonus scheme
• Life assurance
• Matched pension contributions
• 25 days annual leave plus bank holidays and your birthday off, on us!
• A wide range of flexible benefits from Cycle2Work to private healthcare
• Online GP/Physio service and other wellbeing benefits
• Free fruit and hot drinks throughout the day
• Paid volunteering days and matched charity fundraising
• Free parking

At V12 Retail Finance you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success. In return you will receive a competitive salary package, inclusion in the company bonus scheme, share save scheme and a suite of flexible benefits and discounts that you can opt into to suit your lifestyle, from gym membership to private medical cover. As a business we celebrate achievement and have a range of generous recognition schemes that reward both individual and team successes. We also offer free fruit, hot & cold drinks throughout the day and dedicated breakout areas. We offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.