Customer Service Assistant (Games)

HB Leisure Ltd; Bewdley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading amusement company in Bewdley is seeking part-time Customer Service Assistants (Games Hosts) to support thrilling skill games at a renowned wildlife attraction. Responsibilities include managing a games kiosk, engaging guests, and ensuring enjoyable experiences. Successful candidates will possess exceptional customer service skills, a positive personality, and availability to work weekends. This role offers exciting opportunities for career advancement, a daily bonus scheme, flexible hours, and wellbeing resources to support staff.

Benefits

Daily Bonus Scheme

Flexible working hours

Recommend A Friend Bonus

Discounts at retailers

Access to wellbeing resources

Career travel opportunities

25% discount in retail and food

Uniform provided

Qualifications

• Great customer service and communication skills.
• Honest and reliable with a strong work ethic.
• A passion for hospitality and joyful moments.

Responsibilities

• Operate and manage a skilled games kiosk in a high-energy environment.
• Engage with guests of all ages to ensure a memorable experience.
• Handle transactions and prize distribution confidently.

Skills

Customer service

Communication skills

Positive personality

Reliability

Work ethic

Job description

Interested in working at one of the UK’s most exciting wildlife attractions? Do you want to be part of a unique park that’s been delighting guests for over 50 years? Does the idea of helping visitors create unforgettable, once‑in‑a‑lifetime memories inspire you? Then this is the perfect role for you!

HB Leisure Ltd are looking for enthusiastic and people‑centric individuals to work as part‑time Customer Service Assistants (Games Host) at West Midlands Safari Park!

As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.

Your Duties & Responsibilities:

• Operate and manage a skilled games kiosk in a high‑energy, theme park environment
• Engage with guests of all ages, ensuring a fun and memorable experience
• Maintain a warm and welcoming atmosphere throughout the event
• Handle transactions and prize distribution with confidence and enthusiasm

Who Are HB Leisure Ltd?

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have exciting opportunities for Customer Service Assistants (Games Host) to join our vibrant team.

We like to do things differently here atHB Leisure, we don't just open doors to a career in theleisure industry, and we also offer theopportunity to travel the globe to experience working in our other incredible locations!

In return we will offer you:

• Daily Bonus Scheme
• Flexible working hours
• Recommend A Friend Bonus(Subject to T&C's)
• Discounts to hundreds of top retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.
• Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
• 25% discount in retail and food & beverage units across sites.
• Uniform provided

Person Specification:

• Great customer service, communication skills and a positive, outgoing personality
• Honest, reliable and a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast-paced, outdoor setting all year round
• Are able to offer good availability on weekdays and weekends (including bank holidays)
• Be able to follow instructions and comply with all company standards

If a desk isn’t for you, then you are for us, so why don't you join us working in afun theme park environmentanddevelop skillsthat will be recognised throughout your career!