Customer Service Apprentice (Level 2) – Public Services

Amey Lg Ltd; Sheffield; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading engineering solutions provider in Sheffield is looking for a Customer Service Apprentice to support diverse community projects. The role involves managing customer queries, complaints, and requests while completing the Customer Service Practitioner Level 2 programme. The successful candidate will enjoy a competitive salary and comprehensive training opportunities to aid their professional development. Join a vibrant team that positively impacts communities across the UK.

Benefits

24 days annual leave plus bank holidays

Competitive salary with yearly reviews

Access to online discounts

Qualifications

• Must achieve Entry Level 3 in Maths and English if not holding GCSE qualifications.
• Full UK driving licence required.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Responsibilities

• Manage customer queries, requests, and complaints.
• Answer high volumes of calls.
• Process calls and emails using Amey’s software.

Skills

Multi-tasking

Interpersonal skills

Organizational skills

Education

GCSE/Functional Skills qualifications

Job description

A leading engineering solutions provider in Sheffield is looking for a Customer Service Apprentice to support diverse community projects. The role involves managing customer queries, complaints, and requests while completing the Customer Service Practitioner Level 2 programme. The successful candidate will enjoy a competitive salary and comprehensive training opportunities to aid their professional development. Join a vibrant team that positively impacts communities across the UK.