Customer Service Advisor – Kier Group | Basingstoke (Remote-Friendly)

School Result; Basingstoke; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading infrastructure services company seeks a Customer Service Advisor to join its MOJ & Home Office Contract Administration team. This role includes managing work orders and ensuring service delivery while supporting various teams. Strong communication skills and IT confidence are essential. The position offers remote working flexibility along with career development opportunities. Ideal for detail-oriented professionals who thrive in a fast-paced environment.

Benefits

Competitive salary package

Career development opportunities

Inclusive team culture

Remote working flexibility

Qualifications

• Strong verbal and written communication skills with excellent telephone manner.
• IT confident, with proficiency in MS Office (Excel, Outlook).
• High attention to detail and accuracy.
• Ability to build and maintain effective working relationships.
• Capable of managing a fast-paced administrative workload.

Responsibilities

• Manage work orders, liaise with engineers and subcontractors.
• Ensure SLA compliance, accurate data entry, and timely task closure.
• Provide administrative support to Contract Managers.
• Monitor inboxes, answer calls, and capture service requests.

Skills

Strong verbal and written communication skills

IT confidence, proficient in MS Office

High attention to detail

Ability to manage fast-paced workload

Job description

Overview

Kier Group is seeking a Customer Service Advisor to join its MOJ & Home Office Contract Administration team. This role offers remote working flexibility with occasional travel to the Basingstoke office. You’ll play a vital role in supporting operational, engineering, and office-based teams by ensuring efficient, accurate, and professional service delivery. This is an excellent opportunity for detail-oriented professionals with strong communication skills who thrive in fast-paced environments.

Key Details

• Job Title: Customer Service Advisor
• Employer: Kier Group
• Location: Basingstoke (Remote-friendly, occasional office travel required)
• Salary: Competitive (not specified)
• Hours: Full-Time, Monday–Friday, shifts between 8:00–18:00 (1-hour lunch break)
• Contract Type: Permanent

Role Overview

The Customer Service Advisor will manage work orders, liaise with engineers and subcontractors, and provide administrative support to Contract Managers. You’ll ensure SLA compliance, accurate data entry, and timely closure of tasks while contributing to performance improvements across the contract.

Key Responsibilities

• Raise, allocate, schedule, and complete work orders via the CAFAM system
• Monitor inboxes, answer calls, capture service requests, and provide updates to customers and stakeholders
• Liaise with engineers and subcontractors for attendance dates, RAMS, paperwork, and progress updates
• Review and correct work order details to ensure accuracy and SLA compliance
• Provide administrative support to Contract ManagersContribute to performance improvements across the contract

Eligibility Requirements

• Strong verbal and written communication skills with excellent telephone manner
• IT confident, with proficiency in MS Office (Excel, Outlook)
• High attention to detail and accuracy
• Ability to build and maintain effective working relationships with engineers, subcontractors, and internal teams
• Capable of managing a fast-paced administrative workload and meeting deadlines
• Must be able to pass CTC Clearance (essential for this role)
• Transferable skills welcome – applicants without direct experience are encouraged to apply

Rewards & Benefits

• Competitive salary package
• Remote working flexibility with occasional office travel
• Wide variety of benefits tailored to individual needs
• Inclusive and supportive team culture
• Career development opportunities within Kier Group

Diversity & Inclusion

Kier is committed to diversity and inclusion, ensuring employees shape policies and initiatives through their experiences. As a Disability Confident employer, Kier guarantees interviews for disabled applicants who meet minimum criteria.

Applicants will be required to complete an Enhanced Disclosure and Barring Service Check. Convictions will be treated on a case-by-case basis, with no discrimination based on conviction history.

Why This Role Stands Out

• Impactful role: Support critical MOJ & Home Office contracts.
• Flexibility: Remote-friendly with structured hours and occasional office visits.
• Inclusive culture: Strong commitment to diversity, inclusion, and disability confidence.
• Career growth: Opportunities to develop within a leading UK infrastructure services company.

How to Apply

Click here to Apply directly via the Kier Group careers portal . Submit your CV and a cover letter highlighting your communication skills, administrative experience, and ability to thrive in a fast-paced environment.