Customer Service Advisor

Halfords; Lincoln; On-site; GBP 15,000 - 18,000; Part time

Job summary

A leading automotive service provider in the UK is seeking a Customer Service Advisor to serve as a welcoming face for customers while managing job bookings and addressing technical concerns. This role offers a salary of £15,000 per annum plus bonus, along with extensive benefits such as annual leave, discounts, and opportunities for career progression. Ideal candidates will demonstrate excellent customer service skills, be IT literate, and possess a full driver’s license. Join us and contribute to our growth in motoring services.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on numerous products

Family & Friends Discount Events

Cycle to Work Scheme

Financial planning support via Wagestream

24/7 GP Access

Share save scheme

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and able to handle difficult situations professionally.
• Experience working towards and achieving targets.

Responsibilities

• Act as the welcoming face for customers and handle job bookings.
• Discuss technical concerns with customers.
• Participate in the referral program and other beneficial schemes.

Skills

Customer service excellence

IT literate

Professional handling of difficult situations

Target achievement

Experience in Autocentre environment

Full drivers licence

Job description

• Earn extra with our refer a friend scheme – T&C’s Apply
• £15,000 per annum + bonus
• 5 days a week / 22 hours per week
• Earn extra with our refer a friend scheme – T&C’s Apply

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills And Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment
• Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.