Customer Service Advisor

LWC Drinks; Leyland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading beverage distribution company in Leyland is seeking a Customer Service Advisor to enhance customer relationships and process orders efficiently. You'll manage incoming calls, handle complaints, and promote products effectively. Strong communication and excellent customer service skills are essential for this full-time role. This position involves working collaboratively to achieve customer satisfaction and drive sales.

Qualifications

• Proven experience in customer service roles with a focus on relationship building.
• Ability to manage customer complaints and queries efficiently.
• Strong teamwork capabilities and good interpersonal skills.

Responsibilities

• Build relationships with customers through regular outbound contact.
• Process orders from incoming calls and emails effectively.
• Promote company products and upsell from the promotional brochure.

Skills

Excellent Customer Service Skills

Use of Microsoft Excel

Good communication and relationship building skills

Ability to sell and up-sell

Tools

Trinity system

Job description

# Customer Service AdvisorJob Reference251125FCLocationLeylandFunctionSalesStatusFull TimeJob TypePermanentHours Of Work37.5 hours a week### More detailsJob Title: Customer Service Advisor Reports to: Office Manager Depot: LWC Leyland Overview To complete a daily Out Bound Diary, building relationships with Customers. Also processing any orders from incoming calls, emails & answer machine. Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries. Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems. Main Duties • Building relationships with weekly Telesales Out-Bound customers, being a regular point of contact. • Ability to convert Incoming calls to Planned Out-Bound calls. • To ensure high standards of customer services, taking and inputting orders efficiently and accurately. • To have a clear and personable telephone manner. • Take ownership of solving customer issues through pro-active customer service. • To promote the sale of LWC Drinks own brand products. • To retain strong relationships with Account Managers, helping them in acquiring new business and work on composite selling to Customers on their areas. • To promote from our promotional brochure and up sell specific drives. • Understanding the need to target specific Customers with products that are relevant to them. • Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc. Knowledge and Experience: • Excellent Customer Service Skills. • Use of Microsoft Excel for spreadsheets and records. • Ability to use the trinity system. • Good teamwork skills. • Good communication and relationship building skills. • Good product knowledge. • Ability to sell and up-sell. LWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However, we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,800 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.