Customer Service Administrator

Breas Medical Breas is a PBM Capital Group; Stratford-upon-Avon; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare company is seeking a detail-oriented Customer Service Administrator in Stratford-upon-Avon to manage the ClearCare scheme. You will coordinate services with hospitals, handle customer enquiries, maintain patient records, and support inventory management. Ideal candidates should have GCSEs in Maths and English, customer service experience, and proficiency in Excel and Word. Join a supportive team making a real difference in patients' lives.

Qualifications

• Minimum GCSEs in Maths and English required.
• Customer service experience preferred.
• Strong relationship-building and communication skills are essential.

Responsibilities

• Liaise with hospitals, patients, and carers to coordinate services.
• Answer customer and patient enquiries via phone.
• Maintain accurate patient records and process service paperwork.

Skills

Customer Service Experience

Attention to Detail

Relationship-building Skills

Proficient in Excel

Strong Communication Skills

Education

GCSEs in Maths and English

Tools

Sales Order Processing Systems

Microsoft Excel

Microsoft Word

Job description

Customer Service Administrator (ClearCare)

Are you a detail-oriented, customer-focused professional looking to make a meaningful impact in the healthcare sector? We’re seeking a Customer Service Administrator to join our dedicated team supporting patients, carers, and hospitals through our ClearCare scheme.

What You’ll Be Doing

ClearCare Scheme Management

• Liaising with hospitals, patients, and carers to coordinate services.
• Organising annual servicing and responding to emergencies.
• Maintaining accurate patient records and processing service paperwork.
• Registering new patients and managing contract closures.
• Handling quarterly consumables orders and rental device stock.
• Managing inventory and work orders in JDE, including fixed asset updates.

Customer Service Administration

• Answering calls and assisting with customer and patient enquiries.
• Supporting credit control and preparing quotations/invoices.
• Carrying out general administrative tasks to support the wider team.

What We’re Looking For

• Minimum GCSEs in Maths and English.
• Previous customer service experience preferred.
• Strong relationship-building and communication skills.
• Highly organised, self-motivated, and team-oriented.
• Exceptional attention to detail, especially with sensitive patient data.
• Proficient in Excel, Word, and Sales Order Processing systems.
• Positive, polite, and professional attitude.

Why Join Us?

You’ll be part of a small, supportive team making a real difference in patients’ lives. This is a great opportunity to grow your skills in a dynamic and meaningful role within the medical device industry.