Customer Service Administrator

Chromstore; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing business in customer service seeks a Customer Service Administrator in Newcastle upon Tyne. The ideal candidate will have at least 2 years of office-based customer service experience. Responsibilities include providing professional customer service, handling returns and queries, and collaborating with various teams. This is a full-time, entry-level position offering the chance to join a dynamic team. Apply today for this opportunity.

Qualifications

• Minimum 2 years experience in a similar customer service role.
• Service-led and results-oriented with strong communication skills.
• Organised and reliable with detail focus.

Responsibilities

• Provide professional customer service across various platforms.
• Manage customer returns and queries with couriers.
• Collaborate with Sales and Purchasing teams.

Skills

Customer service orientation

Written and verbal communication

Attention to detail

Team collaboration

Organizational skills

IT literacy (MS Office, ERP)

Job description

My client is looking for a Customer Service Administrator to join their fast‑paced and growing business. The office is based in the Newcastle‑under‑Lyme area, Stoke‑on‑Trent. The role is ideally suited for someone with at least 2 years of experience in a similar office‑based customer service role.

Working Monday‑Friday office hours.

Key Responsibilities of the Customer Service Administrator

• Provide professional front‑line customer service across multiple methods and platforms
• Handle customer returns and shipment queries, liaising with couriers and the Returns Department
• Collaborate with the Sales and Purchasing teams to resolve product‑related queries
• Work with the eBay Specialist to ensure timely customer replacements, refunds and aftercare
• Maintain and distribute key reports and spreadsheets as required, including, but not limited to, the Config planner and delivery schedule
• Maintain positive platform feedback by delivering exceptional service and proactively addressing issues to prevent negative reviews
• Provide online sales and merchandising support/cover, including, but not limited to, raising orders, product review and stock status
• Maintain up‑to‑date knowledge of the business, systems, products and processes
• Deliver high quality customer service, in line with SLAs, understanding and anticipating needs
• Assist with new product listings across all platforms including descriptions, specification & images
• Assist the Purchasing team by raising purchase orders daily
• Coordinate Buy‑Back orders with B2B customers, ensuring alignment with operational timelines
• Any other tasks deemed necessary to support business needs and / or cover for colleagues

The Ideal Customer Service Administrator Will Need To Have / Be

• Service‑led and results‑oriented, with minimum 2 years experience in a similar role
• Strong written and verbal communication skills in English
• Positive and collaborative approach
• Organised and reliable with an eye for detail
• Comfortable working to tight deadlines in a changing environment
• Strong IT literacy, particularly with MS Office and ERP systems
• Full UK driving licence preferred due to dual site location

If you are interested in this Customer Service Administrator role, APPLY today.

Seniority level: Entry level | Employment type: Full‑time | Job function: Customer Service | Industry: Administrative and Support Services.