Customer Relations Manager

Thompson Aero; Craigavon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leader in aviation services in Northern Ireland seeks an account manager for Aftermarket & Services, responsible for managing customer relationships and performance targets. The role demands expertise in Microsoft Excel and PowerPoint, alongside a proactive approach to customer interactions. A Bachelor's or Master's degree in a relevant field is preferred. Benefits include competitive salary, annual bonuses, and flexible working. Apply by January 4th, 2026.

Benefits

Competitive salary

Annual bonus

33 days annual leave

Health cash plan

Contributory salary sacrifice pension scheme

Electric car scheme

Learning and development opportunities

Qualifications

• Proven expertise in Microsoft Excel and PowerPoint.
• Experience in sales or business development within aviation.
• Ability to build internal and external customer relationships confidently.

Responsibilities

• Manage Aftermarket & Services accounts and performance targets.
• Provide accurate responses to customers about TAS products.
• Chair performance reviews and compile minutes for stakeholders.

Skills

Microsoft Excel

Microsoft PowerPoint

Sales/Business Development in Aviation

Excellent communication skills

Confident customer relationships

Education

Bachelor's/Master's degree in Finance, Business, Economics, Engineering or relevant field

Job description

The post holder will be responsible for Aftermarket & Services account management and helping to achieve the team’s annual performance targets and budgets by strengthening the TAS relationship with the customer to ensure long term future collaborations.

Responsibilities

• Provide accurate, timely & consistent responses to customers regarding all aspects of TAS products and services
• Establish strong customer relationships in order to understand fleet/ operational strategies as well as mid‑life and end of life opportunities with operators.
• Develop customer performance presentations (KPI’s, data comparison review, root cause and corrective actions for performance recovery)
• Chair regular order book/ performance reviews with key customers and compiling detailed minutes for distribution to all internal Stakeholders.
• Identify and evaluate additional revenue streams through the compilation of internal business cases and customer proposals
• Participate in Programme development during Programme phase increasing from CDR forward to FAI, Delivery and EIS
• Provide weekly high‑level summaries of risks/opportunities to management and Corporate Accounts.
• Attend local / global trade shows to broaden network, increase industry awareness and promote TAS Services and Culture.
• Management of letter of commitments; ensuring swift resolution in accordance with LOC deadlines.
• Record all in service technical issues on the appropriate internal Registers; expediting through to swift resolution and keeping customer informed throughout.
• Ensure that all contract terms & price escalations are adhered to in a timely manner
• Maintain customer portals to a high degree of accuracy
• Establish strong internal and external networks to ensure ongoing best practice and process improvement
• Soliciting, and reporting on, feedback from customers on a regular basis
• Generate and file departmental documentation (contract reviews, dispatch records, EASA Form 1s, repair records etc.)

Reward

• Competitive salary
• Annual bonus (linked to company performance)
• 33 days annual leave (Increase after 5 years' service)
• 37.5 hours per week
• Flexi time working
• £5,000 employee referral bonus
• Health cash plan
• Contributory Salary Sacrifice Pension Scheme
• Holiday Purchase Scheme - Salary Sacrifice
• Electric Car Scheme - Salary Sacrifice
• Cycle to Work Scheme
• Life Assurance Scheme at x4 gross salary
• Competitive enhanced Maternity and Paternity pay
• IVF & Assisted Conception Policy
• Women in Business - Corportate Member
• Wellbeing Initiatives
• Employee Recognition scheme
• Long Service AwardsLocal charity /sponsorship activities
• Dedicated employee parking
• Discounted Gym membership
• Learning and development opportunities
• Career progression

Requirements

Essential

• Microsoft Excel and PowerPoint expertise
• Sales/ BD Experience in Aviation
• Confident and Proactive approach to building Internal & External Customer Relationships
• Excellent communication skills; verbal and written
• Ability to travel to global customer/Group sites
• Able to deal with challenging conversations
• Ability to clearly convey technical content in the written form, particularly in the form of maintenance instructions.

Desirable

• Aerospace background in MRO services, including regulation and certification
• Bachelor/Master’s degree in Finance, Business, Economics, Engineering or relevant field

We reserve the right to enhance criteria on shortlisting.

Thompson Aero Seating is an Equal Opportunities employer.

The closing date for applications is the 4th January 2026 at 17:00.

For further information contact: [e-mail]