Customer Recoveries Advisor

N Brown Group; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail and financial services provider in Manchester seeks a Customer Recoveries Advisor. The role involves interacting with customers, negotiating payment plans, and resolving complaints in a fully office-based setting. Candidates should be bright and confident, capable of handling complex situations with a focus on customer service. This position offers competitive perks including a bonus scheme, generous holidays, and mental health support.

Benefits

24 days holiday (+ 8 bank holidays)

Annual bonus scheme

Enhanced maternity and adoption leave

Company pension with up to 8% contribution

Mental health support

Colleague discounts

Onsite café with subsidised rates

Life Assurance

Paid volunteer time

Qualifications

• Bright and confident personality.
• Able to think on their feet.
• Solution-focused approach.

Responsibilities

• Interact with customers in arrears.
• Negotiate payment plans.
• Take payments and resolve complaints.

Skills

Ability to operate in a regulated environment

Ability to interact using multiple contact channels

Driven and able to work to KPIs

Problem solver

Controlled in a challenging environment

Competent user of PC applications

Ability to learn new systems

Job description

We’re looking for a Customer Recoveries Advisor to join our Financial Services team!

As a Recoveries advisor you will be an integral part of the financial services family. Working closely with our customers and your colleagues you will deliver a solution focussed approach to what can be challenging and complex situations. The ideal candidate will be bright, confident, and able to think on their feet with a truly customer focussed approach.

Ways of Working

Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we’re perfectly located, plus we’re surrounded by cool cafes, trendy bars and the best places to eat!

This role is fully office based

Our working hours are 36.17 per week and working hours are between 8am – 8pm. This role is currently operating Monday – Friday but the right candidate will need to be comfortable working shifts Monday – Sunday should the needs of the business change.

What will you do as a Customer Recoveries Advisor at N Brown?

• Interacting with customers who may be in arrears
• Negotiating payment plans
• Taking payments
• Logging and resolving complaints
• Assisting customer with budgeting
• Assisting customers with repayment offers
• Dealing with disputes
• Maintaining personal records
• Assisting vulnerable customers

What skills and experience will you have?

• Ability to operate in a regulated environment
• Ability to operate and interact using multiple contact channels (Telephony, Written, Digital)
• Driven and Able to work to KPI’s
• Problem solver
• Solution focused
• Ability to review and analyse information at a fast pace
• Ability to remain controlled in a challenging environment
• Ability to utilise multiple IT platform
• Demonstrate N-brown behaviours
• Competent user of PC applications including Microsoft Office, internet, and email
• Ability to learn and embrace new systems

What’s in it for you?

• 24 days holiday (+ 8 bank holidays)
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

N Brown - Who we are and why work for us?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.

We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.

In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

Our promise to you

We’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Please know your application is being reviewed by a real human being, not AI. We value your interest in joining us and appreciate you taking the time to submit your application.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!