Customer Operations Lead - Managed Services & ITSM

Xerox Corporation; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in the UK is looking for a Site Operations Manager to oversee service delivery in a customer-focused environment. The role requires managing incidents, coordinating with partners, and ensuring client satisfaction. Candidates should have over 5 years of experience in systems and project management, with proficiency in ITSM systems like Remedy or ServiceNow. A BA/BS degree in Business or Science is essential, alongside strong analytical and technical skills.

Benefits

Competitive salary

Health benefits

Professional development opportunities

Qualifications

• 5+ years of systems experience required.
• Strong technical background with print management solutions.
• Experience managing multiple complex projects.

Responsibilities

• Manage incident management process and provide technical support.
• Coordinate with service partners to ensure service delivery.
• Monitor service levels and attend operational meetings.

Skills

Project Management

Technical Support

Communication

Analytical Thinking

Education

BA/BS degree in Business or Science

Tools

ITSM Systems

Microsoft Applications

Remedy

ServiceNow

Job description

A leading technology company in the UK is looking for a Site Operations Manager to oversee service delivery in a customer-focused environment. The role requires managing incidents, coordinating with partners, and ensuring client satisfaction. Candidates should have over 5 years of experience in systems and project management, with proficiency in ITSM systems like Remedy or ServiceNow. A BA/BS degree in Business or Science is essential, alongside strong analytical and technical skills.