Customer Experience Specialist – Training & Growth

JD Sports Fashion Australia Pty; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports fashion retailer is looking for a Customer Service Representative to provide excellent support across multiple channels. This full-time role is based at the Leppington Distribution Centre in the UK, with Monday to Friday shifts available. Candidates should have strong communication skills and 1-3 years of relevant experience. Benefits include competitive salary, birthday leave, and paid parental leave, along with opportunities for career progression in various areas of the business.

Benefits

Birthday leave

Competitive Salary

One month paid parental leave

Referral bonus scheme

Training and development

Attractive staff discount

Employee Assistance Program

Qualifications

• 1–3 years’ experience in a similar customer service role.
• Ability to work under pressure and maintain attention to detail.
• Flexibility to work outlined hours with availability across varying days.

Responsibilities

• Respond promptly to customer inquiries via phone, email, live chat, and social media.
• Provide accurate information on products and company policies.
• Resolve complaints efficiently aiming for first-contact resolution.

Skills

Strong communication skills (verbal & written)

Problem-solving abilities

Experience with customer service software

Confidence using social media

Attention to detail

Professional and proactive attitude

Tools

Zendesk

LiveChat

Job description

A leading sports fashion retailer is looking for a Customer Service Representative to provide excellent support across multiple channels. This full-time role is based at the Leppington Distribution Centre in the UK, with Monday to Friday shifts available. Candidates should have strong communication skills and 1-3 years of relevant experience. Benefits include competitive salary, birthday leave, and paid parental leave, along with opportunities for career progression in various areas of the business.