Customer Experience Pro - Retail Banking (Stevenage)

ISBAN - Grupo Santander; Stevenage, Hitchin; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Advisor in Stevenage/Hitchin. The role involves acting as the primary contact for customers, helping with transactions, and building relationships while delivering outstanding service. You will be part of a supportive team with opportunities for growth and professional development. This position offers a competitive salary of £24,961, along with numerous benefits, including 25 days of holiday plus bank holidays, and involvement in a team that values your contributions.

Benefits

25 days holiday plus bank holidays

Annual cash allowance for benefits

Voluntary healthcare benefits

Pension contribution

Wellbeing support programs

Qualifications

• Proven ability to deliver outstanding customer service from a face-to-face or telephony background.
• The ability to communicate effectively with customers to understand their needs.
• Effective team working skills with a flexible approach.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries, and servicing.
• Build relationships and find solutions for customers.

Skills

Outstanding customer service

Effective communication

Teamwork

Adaptability

Job description

A leading financial institution is seeking a Customer Experience Advisor in Stevenage/Hitchin. The role involves acting as the primary contact for customers, helping with transactions, and building relationships while delivering outstanding service. You will be part of a supportive team with opportunities for growth and professional development. This position offers a competitive salary of £24,961, along with numerous benefits, including 25 days of holiday plus bank holidays, and involvement in a team that values your contributions.