Customer Complaints & Resolution Manager

AnaVation LLC; Exeter; On-site; GBP 29,000; Full time

Job summary

A reputable water services company in Exeter is seeking a Complaints Customer Manager to oversee customer complaints and ensure efficient resolutions. The ideal candidate will have excellent communication skills and a strong customer service focus. Duties include managing complaints while adhering to company guidelines and reporting requirements. The role offers a competitive salary of £28,171 per annum and a range of benefits including a discretionary bonus, generous holiday allowance, and development opportunities.

Benefits

Generous holiday allowance

Discretionary bonus

Competitive contributory pension

Share-save scheme

Health benefits

Wellbeing support programmes

Group discounts

Qualifications

• Demonstrate excellent levels of customer service and interpersonal skills.
• A positive and enthusiastic approach to work.
• Able to work under pressure ensuring strict timelines are achieved.

Responsibilities

• Manage customer complaints and provide resolutions.
• Ensure complaints are acknowledged and keep customers informed.
• Investigate potential issues and provide feedback to the business.

Skills

Excellent oral and written communication skills

Customer service skills

Organisational skills

Time management

Problem-solving skills

Interpersonal skills

Education

General level of education

Job description

A reputable water services company in Exeter is seeking a Complaints Customer Manager to oversee customer complaints and ensure efficient resolutions. The ideal candidate will have excellent communication skills and a strong customer service focus. Duties include managing complaints while adhering to company guidelines and reporting requirements. The role offers a competitive salary of £28,171 per annum and a range of benefits including a discretionary bonus, generous holiday allowance, and development opportunities.