Customer Communications Lead - Crisis & Product Messaging

AnaVation LLC; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading global data solutions provider in Greater London seeks a Customer Communications Specialist to manage all external channels for customer engagement. The role emphasizes crisis management and effective communication during product changes. Ideal candidates will have over 3 years of experience in customer communications and a strong understanding of the commodities market. This position offers opportunities to work with innovative platforms and a collaborative team dedicated to making impactful communication strategies.

Benefits

Inclusive workplace

Opportunity for professional development

Qualifications

• 3+ years in Customer Communications, Product Marketing, or PR roles.
• Experience with customer-facing communications in crisis situations.
• Proficiency in at least two communications platforms.

Responsibilities

• Develop and maintain the Crisis Communications Playbook.
• Lead communication during product updates and service disruptions.
• Ensure timely messaging across various customer channels.

Skills

Exceptional written and verbal communication skills

Crisis communication management

Project management

Tools

HubSpot

Customer.io

Intercom

Job description

A leading global data solutions provider in Greater London seeks a Customer Communications Specialist to manage all external channels for customer engagement. The role emphasizes crisis management and effective communication during product changes. Ideal candidates will have over 3 years of experience in customer communications and a strong understanding of the commodities market. This position offers opportunities to work with innovative platforms and a collaborative team dedicated to making impactful communication strategies.